New team member to join's Customer Success team in Houston

Team member to join BIMCO's Customer Success team in Houston

CV + motivation letter are required!

Join our team and help us provide excellent service and sell our products to customers around the world.

We are currently looking for a new colleague to join our sales and customer success team, to assist the sales process and provide product service and support to our global customer base. Our team helps the shipping industry's drive towards digital transformation using our digital products, and our goal is to provide our users with the easiest to use and most up-to-date technology.

What digital products?

We have two digital products that we service and sell from our sales and customer success team:

Smart Con

SHIP PI

You will be part of a global team in an organisation with offices in Athens, Brussels, Copenhagen, Houston, London, Shanghai and Singapore, headquartered in Denmark. The global team currently consists of 5 members while you will be the third member on the Houston Team. You will be partly responsible for our Americas customers, supervised by our Head of Sales and Customer Success, who is based in Bagsvaerd, Denmark.

• Handle inquiries via phone and emails from our customers who need product support.
• Resolve issues and provide solutions in a timely and professional manner.
• Update customer records and cases in our CRM system.
• Identify and pursue opportunities to sell, upsell and cross-sell our products and services.
• Provide feedback and suggestions to improve our system and processes.
• Support Membership and industry engagement efforts within region incl. events, training etc.
• Ad hoc office administrative tasks.

To succeed in the role, you should enjoy being in a customer-facing role and be service-minded. You don't need to be an IT expert, but you should have a better than average IT understanding, as we need to be able to troubleshoot and guide our current and potential customers on how to use Smart Con and SHIP PI.

Furthermore, you should:

• Have the ability to handle multiple inquiries via phone and email
• Be a structured and organized person who can perform administrative tasks efficiently and accurately, with minimal supervision
• Have experience with promoting products, as you will have to promote and sell our system and its features to existing and potential customers
• Have experience with CRM systems - this not a requirement but it would be an advantage
• Have great communication skills
• Be a team-player who enjoys working in a multi-cultural and international team.

• Flexible working environment
• Joining a global team of highly experienced professionals
• An international working environment with strong exposure to maritime regulatory topics and stakeholders
• Friendly and inclusive working environment
• A collaborative culture where professionalism, quality, and service matter
• A workplace with a clear purpose and a strong member-driven mission.

Location:

BIMCO, Houston (partly hybrid)

Employment:
Full-time

Deadline for applying: 28th Aug 2026

BIMCO is the world's largest international shipping association, with around 2,100 members in 120 countries, representing two-thirds of the world's tonnage. Its global membership includes shipowners, operators, managers, brokers, and agents. BIMCO has NGO status with offices in Athens, Brussels, Copenhagen, Houston, London, Shanghai and Singapore. BIMCO is a non-profit organisation.

We are an equal opportunities employer and strive to recruit the best person for the job regardless of gender, age, nationality, sexual orientation, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength in our organisation.

Please note that we process your personal data in accordance with our Privacy Notice for job applicants, which outlines how we collect, use, and protect your information (please see our website: About us - Working at BIMCO).