Business Development Representative

• Generate and cultivate referral relationships driving admissions into detox, RTC, and IOP programs
• Identify, develop, and maintain referral relationships across hospitals, emergency departments, therapists, physicians, EAPs, courts, probation officers, sober living homes, behavioral health providers, and community organizations
• Conduct regular in-person and virtual outreach visits to build and sustain referral pipelines
• Represent the facility at conferences, community events, health fairs, and professional association meetings
• Partner with the Admissions/Intake team to ensure smooth and timely referral handoffs
• Track outreach activity, referral sources, and admissions outcomes in the CRM
• Meet or exceed monthly and quarterly referral and admissions targets
• Monitor competitor programs and local market trends and report insights to leadership
• Collaborate with clinical and marketing teams on educational materials, presentations, and lunch-and-learns
• Respond to inbound referral inquiries and provide information on levels of care, admissions criteria, and insurance verification
• Maintain compliance with HIPAA, 42 CFR Part 2, and applicable regulations
• Participate in an after-hours on-call rotation as needed

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field, or equivalent professional experience
• 2+ years of business development, outreach, or sales experience in behavioral health, addiction treatment, or healthcare services
• Working knowledge of the substance use disorder treatment continuum of care, including detox, RTC, PHP, IOP, and outpatient
• Existing referral network within the region strongly preferred
• Excellent interpersonal, communication, and presentation skills
• Self-motivated, with strong time management and ability to work independently in the field
• Valid driver's license and reliable transportation
• Proficiency with CRM systems such as Salesforce or Hub Spot
• Proficiency with Microsoft Office or Google Workspace
• Personal or professional connection to the recovery community preferred
• Existing relationships with hospitals, EDs, or behavioral health referral sources preferred
• Experience with insurance verification and levels-of-care basics preferred
• CADC, CAC, or related certification is a plus
• Ability to travel extensively by car and occasionally by air within the assigned territory
• Ability to sit, stand, and drive for extended periods
• Occasional evening/weekend availability for events and on-call referral response

Demonstrates expertise in business development and outreach within the behavioral health sector, with a strong focus on building referral relationships and achieving admissions targets. Proficient in CRM systems and compliance with healthcare regulations.

• Business Development Experience
• Referral Relationship Management
• Behavioral Health Knowledge
• CRM Proficiency
• Insurance Verification Experience

• Business Development
• Outreach
• Referral Management
• Insurance Verification
• Substance Use Disorder Treatment Knowledge
• Admissions Criteria Understanding
• Sales Experience
• Market Trend Analysis
• Compliance with HIPAA
• Time Management

• Interpersonal Skills
• Communication Skills
• Presentation Skills
• Self-Motivation
• Independent Work

• CADC
• CAC

• Detox Programs
• RTC Programs
• IOP Programs
• Behavioral Health Providers
• Recovery Community
• EAPs
• Probation Officers
• Sober Living Homes
• Healthcare Administration
• Addiction Treatment

• CRM Systems
• Salesforce
• Hub Spot
• Microsoft Office
• Google Workspace