Program Manager

Business Development Houston, TX — On-site Full-time

Serves as the primary liaison for customer accounts, overseeing the entire process from preparing quotes and processing orders to ensuring final delivery and cultivating long-term satisfaction.

• Contact customers:
  Initiate outbound calls and respond to inbound inquiries from existing and potential customers to identify their needs, build rapport, and establish strong relationships.
• Quote preparation:
  Prepare and deliver accurate and timely quotations to customers, taking into account their specific requirements, product pricing, and delivery terms.
• Customer relationship management:
  Develop and maintain a deep understanding of customers' businesses, needs, and preferences. Proactively follow up on quotes, orders, and inquiries to provide exceptional customer service and ensure customer satisfaction.
• Order processing:
  Coordinate order processing activities, including order entry, documentation, tracking, and expediting, to ensure timely delivery and customer satisfaction.
• Feedback and reporting:
  Provide regular feedback to the management team regarding customer preferences, market trends, and competitor activities.
• Continuous improvement:
  Actively contribute to improving sales processes, customer experience, and overall sales performance by suggesting and implementing innovative ideas and best practices.

• Bachelor's Degree or equivalent related work experience.
• 3+ years of proven experience in inside sales, customer service, or a related role.
• Excellent verbal and written communication skills, with the ability to build rapport and establish long-term customer relationships. Active listening and effective negotiation skills are essential.
• Basic understanding of electronic components, products, and applications is preferred.
• Willingness to learn and stay updated on industry trends and advancements.
• Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
• Attention to detail and accuracy are critical.
• Collaborative mindset with the ability to work effectively within cross-functional teams and support colleagues.
• Ability to adapt to changing business priorities and customer needs. Resilience and a positive attitude in overcoming challenges.
• Proficiency in relevant software applications such as ERP/MRP systems, Google Suite / Microsoft Office.

• Experience in electronics manufacturing.