Inside Sales Manager - Steel Industry

Inside Sales Manager – Advanced Manufacturing & Wear Products

Reporting: Director of Sales & Marketing

Location: Houston, TX

Job Type: Full-Time

Level: Manager / Individual Contributor Leader

Our organization sells steel products and services to steel fabricators, original equipment manufacturers, mines, quarries, and other end users nationwide. We have very sophisticated steel processing capabilities, including CNC coping, plate cutting and beveling, plate rolling, plate forming, and welding. We also have proprietary wear product grades and strategic market locations.

The Inside Sales Manager is accountable for the performance, growth, development, and execution of the Advanced Manufacturing & Wear Products business. This includes turnkey manufacturing solutions, proprietary wear products, fabrication, machining, welding, and other technically sophisticated value-added offerings.

This role owns revenue growth, margin performance, quoting discipline, and team development for inside sales functions in this product category. The Inside Sales Manager ensures that customer commitments, capacity planning, pricing decisions, and quoted turnkey solutions are commercially competitive and operationally executable.

This role serves as a technical-commercial leader responsible for application development, solution selling, and the profitable execution of complex manufacturing opportunities. The position also serves as the primary integration point between Sales, Supply Chain, Operations, and Product Management for advanced value-added processing and wear products.

• Develop and execute commercial plans to grow advanced manufacturing and wear products revenue, gross margin, customer retention, and market share.
• Establish and enforce pricing discipline consistent with company margin objectives.
• Balance competitive market pricing with operational capability and risk.
• Monitor pipeline health, quote conversion, and sales performance trends.

• Drive growth of proprietary wear products and differentiated manufacturing solutions.
• Support development and launch of new product and service offerings.
• Partner with Business Development Management to establish commercial strategies for strategic product categories.

• Lead, coach, and develop Technical Sales Specialists, Senior Inside Sales, and Technical Sales Support.
• Set clear expectations, priorities, and performance standards for each role.
• Develop Senior Inside Sales personnel as commercial leaders and mentors for the broader sales organization.
• Build technical, commercial, and application expertise across the team.
• Serve as escalation point for customer, pricing, or execution issues.

• Ensure timely response to RFQs and customer inquiries.
• Drive quote turnaround performance consistent with company service standards.
• Remove bottlenecks that delay customer response or order conversion.

• Lead development of commercially viable turnkey manufacturing and wear solutions.
• Ensure appropriate technical review, manufacturability assessment, and risk evaluation for complex opportunities.
• Guide development of solutions involving fabrication, machining, welding, assembly, and proprietary wear products.
• Ensure quotes accurately reflect scope, technical requirements, assumptions, lead times, and execution risk.
• Support application engineering discussions with customers and internal stakeholders.

• Collaborate with Operations, Control Tower, and Project Management to align sales opportunities with available manufacturing capacity and capability.
• Support prioritization of…