Inside Sales Manager - Steel Industry Value-Added Processing

Inside Sales Manager
- Steel Industry Value-Added Processing

North Shore Steel
- Industrial Rd, 13935 Industrial Rd, Houston, Texas, United States of America

North Shore Steel is a trusted, industry-leading metals service center with more than 65 years of experience supporting customers across the Gulf Coast and nationwide. With locations in Houston and Beaumont, we provide a full range of structural steel products and value-added processing services, including cutting, machining, forming, rolling, and fabrication, helping customers across construction, energy, industrial, and OEM sectors move faster and build with confidence.

Our legacy is rooted in reliability, craftsmanship, and long-term relationships.

At North Shore Steel, our Core Values guide how we work and lead:
Be Safe Always, Provide Great Service, Do the Right Thing, Take the Initiative, and Maximize Your Potential. If these values resonate with you and you’re looking for a place where you can contribute, grow, and be part of a team that supports one another,
we invite you to join our team.

Reporting: Director of Sales & Marketing

Location: Houston, TX

Job Type: Full-Time

Our organization sells steel products and services to steel fabricators, steel service centers, and original equipment manufacturers nationwide. We have very sophisticated steel processing capabilities, including CNC coping, plate cutting and beveling, plate rolling, plate forming, and welding.

The Inside Sales Manager is accountable for the performance, growth, development, and execution of the Value Added Processing inside sales organization. The Value Added Processing business includes carbon and stainless-steel structural steel and plate products and value-added services such as coping, CTL, burning, machining, forming, rolling, and related processing.

This role owns revenue growth, margin performance, quoting discipline, and team development for inside sales functions. The Inside Sales Manager ensures that customer commitments, pricing decisions, and quoted solutions are commercially competitive and operationally executable.

The position serves as the primary integration point between Sales, Supply Chain, Operations, and Product Management for Value Added Processing.

• Develop and execute commercial plans to grow value added processing revenue, gross margin, customer retention, and market share.
• Establish and enforce pricing discipline consistent with company margin objectives.
• Balance competitive market pricing with operational capability and risk.
• Lead, coach, and develop Inside Sales, Senior Inside Sales, and Inside Sales Support.
• Set clear expectations, priorities, and performance standards for each role.
• Develop Senior Inside Sales personnel as commercial leaders and mentors for the broader sales organization.
• Build technical and commercial competency across the team.
• Serve as escalation point for customer, pricing, or execution issues.

• Ensure timely response to RFQs and customer inquiries.
• Drive quote turnaround performance consistent with company service standards.
• Remove bottlenecks that delay customer response or order conversion.

• Define and enforce standardized sales and quoting processes.
• Ensure appropriate technical review and risk assessment for complex or non-standard work.
• Establish clear handoffs between sales, project management, and operations.
• Ensure quotes reflect accurate scope, assumptions, tolerances, and lead times.

• Support key customer relationships and strategic accounts as needed.
• Identify growth opportunities aligned with…