Outbound Customer Care Representative Onsite

Outbound Customer Care Representative

Are you energetic, confident, and someone who genuinely enjoys connecting with people? Do you thrive in a fast-paced, goal-driven environment where your conversations can make a real impact?

SynergenX Health is looking for Full-Time Outbound Customer Care Representatives to join our growing team!

We are looking for people with great personalities, strong communication skills, positive energy, and the confidence to pick up the phone and start a conversation. You do not need to know everything on day one —
we provide paid training. What matters most is that you are dependable, coachable, comfortable speaking with patients, motivated by goals, and ready to bring your best energy to work every day.

Our team connects with prospective and existing patients to help them take the next step in their health and weight-loss journeys. Whether you are following up with someone who recently expressed interest or reconnecting with a previous patient, your goal is to make every conversation feel personal, helpful, and encouraging.

• High-Energy Environment – We stay busy, work toward goals, celebrate wins, and keep the day moving
• Talk to People All Day – If you love connecting with others, this is the role for you
• Make an Impact – Help patients take the next step toward improving their health and wellness
• Goal-Driven Role – Your conversations directly contribute to appointments, patient engagement, and team success
• Fun, Team-Oriented Culture – Work with people who support each other and bring positive energy to the team
• Paid Training – We will teach you our systems, services, scripts, and processes
• Career Growth – Opportunities to learn, develop, and grow within the organization
• Competitive Pay & Benefits – Starting at $19.50/hour plus a comprehensive benefits package

• Make a high volume of outbound calls to prospective and existing patients
• Follow up with patients who have expressed interest but have not yet scheduled an appointment
• Reconnect with previous patients who may be ready to return for care
• Talk with patients about SynergenX services and help them understand their next steps
• Build rapport quickly and create a positive experience from the first "hello."
• Confidently ask patients to schedule an appointment
• Answer common questions and work through objections in a friendly, professional way
• Use approved scripts while keeping conversations natural and personalized
• Listen to each patient and tailor the conversation to their needs
• Accurately schedule appointments in our designated systems
• Document patient interactions and follow-up activity in our CRM/EHR systems
• Participate in outbound campaigns and patient outreach initiatives
• Meet individual appointment-setting, productivity, and conversion goals
• Stay organized and keep up with patient follow-ups
• Maintain professionalism when speaking with hesitant, frustrated, or difficult callers
• Work closely with your teammates to reach department goals and celebrate team wins
• Protect patient confidentiality and follow all HIPAA requirements

• Friendly, outgoing, and confident on the phone
• Positive and energetic
• Comfortable starting conversations with people they have never spoken with before
• Motivated by goals and personal achievement
• Confident asking someone to take the next step and schedule an appointment
• Comfortable hearing "not right now" and continuing to stay positive
• Dependable and punctual
• Coachable and open to feedback
• Able to build rapport quickly
• Strong listeners who can make conversations feel personal
• Comfortable multitasking and navigating multiple systems
• Organized and great at following up
• Able to stay focused and motivated in…