Inside Sales Support

Job Description

• Prepare accurate, competitive quotes for bills of material and customer requests within established response timelines.
• Convert approved quotes into sales orders in the ERP system and monitor each order through shipment and delivery.
• Source products and materials from approved vendors to meet customer specifications, pricing expectations, and required delivery dates.
• Communicate proactively and consistently with customers, vendors, outside sales representatives, peers, and operational teams.
• Partner with outside sales to develop new customer relationships, expand product offerings, and strengthen existing accounts.
• Maintain accurate pricing, quote, order, customer, and vendor records in the ERP system and Microsoft Excel.
• Track open quotes and orders, identify risks or delays, and coordinate timely solutions to protect the customer experience.
• Balance revenue growth, gross margin, service expectations, and operational requirements when developing customer solutions.
• Build working knowledge of data center construction requirements, applicable products, vendors, and market conditions.
• Support operational excellence and regional performance goals, including applicable incentive program objectives.
• Perform other related duties as assigned to support customers and business needs.

• Experience in inside sales, customer service, sales support, order management, or another customer-facing role preferred.
• Experience working directly with customers and/or partnering with outside sales is preferred.
• Industry experience in industrial distribution, construction supply, electrical distribution, MRO, equipment rental, plumbing, PVF, or a related field is beneficial but not required.
• Early-career and recent college graduates with strong communication skills, learning agility, and customer focus are encouraged to apply.
• Strong written and verbal communication skills, with the judgment to provide clear, timely, and proactive updates.
• Proficiency in Microsoft Office, particularly Excel; experience with an ERP or order management system is preferred.
• Strong attention to detail and accuracy in quoting, data entry, order processing, and follow-up.
• Ability to prioritize multiple requests, meet deadlines, and remain responsive in a fast-paced environment.

• Customer Driven:
  Understands that service, responsiveness, and follow-through differentiate a distributor.
• Commercially Minded:
  Balances revenue growth with gross margin, profitability, and long-term customer value.
• Accountable:
  Takes ownership of commitments, measurable results, and timely communication.
• Competitive:
  Is motivated by winning new business, expanding relationships, and gaining market share.
• Operationally Disciplined:
  Recognizes that inventory, sourcing, delivery, and execution directly affect customer retention.
• Adaptable:
  Is comfortable entering new markets, learning new products, and adjusting to changing processes.
• Collaborative:
  Works across sales, operations, vendors, and support functions to deliver solutions.

• PPO and HDHP medical plan options
• Health Spending Account
• Dental and vision insurance
• Company-paid basic life and AD&D insurance
• Voluntary life and AD&D insurance
• Short- and long-term disability coverage
• Flexible Spending Accounts for health and dependent care
• 401(k) plan with company match
• Generous paid time off policy

At PSS Cross Country Infrastructure Solutions, we support the people who build and power America. We are more than a distributor; we are a team built on shared values. We care about each other, work better together, do the right thing, and strive for excellence every day.

With more than 40 locations nationwide, we offer opportunities across logistics, operations, sales, and support.

PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.