Outreach Care Coordinator

Company Description

Rio pathway Therapy Services is an Applied Behavior Analysis (ABA) therapy provider based in Sugar Land, Texas, serving children and families through both in-home and center-based services. The organization focuses on creating a compassionate, structured, and encouraging environment where each child’s individuality is respected. Programs are tailored to each child’s unique needs, strengths, and goals to support meaningful skill development. Using evidence-based ABA practices, the team collaborates closely with families to increase independence, improve communication, and promote progress that extends into daily life.

Rio pathway Therapy Services is committed to empowering children and their caregivers through supportive, personalized care.

The Care Coordinator is responsible for expanding awareness of Rio pathway Therapy Services, developing trusted community and referral-source relationships, generating qualified leads, and helping families connect with ABA services. This is a hands‑on marketing and business‑development role focused on increasing visibility, strengthening referral partnerships, and supporting sustainable client growth while maintaining professional, ethical, and HIPAA‑compliant communication.

Represent Rio pathway Therapy Services in the community and communicate the organization’s mission, services, and value clearly and professionally in English and Spanish.

• Build and maintain relationships with pediatricians, diagnostic providers, schools, daycares, therapists, case managers, community organizations, autism support groups, and other appropriate referral sources.
• Conduct regular in‑person outreach visits, introductory meetings, presentations, networking activities, and follow‑up contacts with community partners.
• Identify new outreach opportunities, community events, partnerships, and local organizations that can increase awareness of Rio pathway services.
• Distribute approved marketing materials and coordinate bilingual outreach materials for Spanish‑speaking families and community partners.
• Generate qualified prospective‑client leads through ethical outreach, relationship development, events, campaigns, and community engagement.
• Provide accurate, non-clinical information to prospective families and connect interested families to the appropriate intake or clinical team member.
• Follow up consistently with prospective families and referral partners within established timelines while maintaining professional boundaries.
• Maintain a strong referral pipeline and help move inquiries through the outreach‑to‑intake process without making promises regarding eligibility, authorization, treatment outcomes, or clinical recommendations.
• Collaborate with intake, operations, and clinical leadership to understand current capacity, service areas, scheduling needs, and growth priorities.
• Maintain regular contact with key referral partners and develop long‑term professional relationships based on responsiveness, trust, and service.
• Coordinate and attend community fairs, school events, physician‑office visits, parent events, networking meetings, and other outreach opportunities.
• Assist with planning open houses, educational events, presentations, and community engagement initiatives.
• Act as a professional brand ambassador and ensure all outreach activities reflect Rio pathway’s values of compassion, collaboration, integrity, excellence, and growth.
• Accurately document outreach activity, referral‑source contacts, leads, follow‑up tasks, events, and outcomes in the company’s approved tracking system or CRM.
• Prepare weekly and monthly outreach reports, including activity levels, pipeline status, referral trends, community engagement, and client‑start results.
• Monitor which…