Senior Account Manager – Corporate
Listed on 2026-09-14
-
Sales
Client Relationship Management, Account Manager, Business Development, Customer Success Management
Senior Account Manager - Corporate Travel
Location:
Houston, TX
Department:
Business Development
Employment Type:
Full-Time
Wings Global Travel is looking for a Senior Account Manager who knows how to turn a good client relationship into a lasting one. Our ideal candidate is the person that our clients trust to understand their business, to anticipate what they need next and proactively make their travel programme work harder for them. Our Senior Account Managers actively manage and grow key corporate client relationships, reading the data, spotting trends before the client does and creating a plan that they didn’t know they needed.
This is a client-focused, commercially driven role with a strong emphasis on retention, relationship management and account growth. Based in Houston, the function acts as one of the primary commercial roles in the US, working in close collaboration with our UK offices. If you’re commercially sharp, genuinely curious about your clients’ businesses and comfortable holding relationships from finance teams to boardrooms, we’d love to hear from you.
Key Responsibilities- Manage and develop strong relationships with key corporate clients, acting as the main commercial point of contact for assigned accounts.
- Monitor client service levels, SLAs and overall account performance, managing client escalations and coordinating solutions with internal teams.
- Analyse client travel spend, patterns and performance data.
- Conduct regular client reviews and strategic business reviews, while also monitoring account profitability and commercial performance. Develop account plans focused on retention, satisfaction and growth.
- Identify opportunities to increase revenue within existing accounts.
- Work closely with Operations, Finance, Revenue Management, Marketing and Business Development.
- Support client projects including travel policy reviews, technology solutions and process improvements.
- Minimum 5 years of Account Management experience within the travel industry.
- Strong understanding of corporate travel and customer experience; excellent relationship-building and stakeholder management skills. Experience managing client escalations and complex relationships.
- Strong commercial and analytical skills – able to analyse data and translate insights into actionable recommendations.
- Strong communication, presentation and negotiation skills. Spanish or Portuguese proficiency is advantageous.
- GDS certification or experience is a plus.
You’ll have the opportunity to work with global corporate clients, build strategic partnerships and play a key role in retaining and growing important customer relationships.
Regional travel may occasionally be required depending on client needs.
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