Member Engagement Specialist

Job Details

Job Location:

5601 S. Braeswood - Houston, TX 77096
Position Type:
Full Time

The Member Services Sales Coordinator is responsible for the promotion and sales of memberships and programs to our current and potential members. The Coordinator will develop relationships with prospective members, current members, and other groups in the community to grow our membership revenue. The position requires full knowledge of the center and its programs/services to deliver the highest level of customer service, exemplify professionalism, and ensure adherence to the values and mission of the JCC.

• Achieve individual and team goals through agency sales practices including tour scheduling, executing sales, relationship building, and outreach/retention.
• Consistently offer the highest level of customer service and create long‑lasting relationships in a welcoming environment.
• Determine the needs of prospective and current members through a consultative sales approach and building relationships.
• Resolve member issues in an empathetic manner.
• Provide information to prospective members in person, by phone, and email regarding JCC facilities and programs.
• Process membership applications, including payments, accurately and in a timely manner.
• Reach out to members to renew their membership.
• Adhere to the new member onboarding processes.
• Lead facility tours.
• Utilize a lead generation system for tracking prospective members.
• Respond to all inquiries in a timely manner (within 24 business hours), professional and courteous manner. This includes telephone, email and in‑person responses.
• Demonstrate awareness of the importance of membership sales by engaging in conversation with members and guests to retain and increase membership loyalty.
• Maintain accurate and up‑to‑date information in CRM database.
• Coordinate and/or assist and participate in all member, guest, and JCC events, promotions and special projects as necessary or required.
• Maintain a high level of self‑motivation to achieve personal goals.
• Always represent the JCC in a positive and professional manner, demonstrating the values presented in the Mission and Vision statements.
• Attend department meetings and trainings as necessary or required.
• Act in a leadership role when key staff are absent from the facility.
• Assist the Welcome Center Desk with coverage as necessary.
• Perform other duties as necessary or assigned.

• Associate or Bachelor’s degree preferred.
• Previous consultative sales experience in a membership‑driven organization.
• Background in hospitality and/or retail environment.
• Outstanding communicator, connector, and relationship developer with exceptional interpersonal skills.
• A positive, warm, friendly, and flexible attitude.
• Proficient with CRM platforms, Microsoft Office Suite, digital communication tools, and cloud‑based systems;
  Salesforce experience preferred.
• Comfortable learning and adapting to new technology platforms, software systems, and member engagement tools in a fast‑paced environment.

This role includes required participation in an on‑call rotation every three weeks. During assigned on‑call periods, the employee must be available to respond to urgent operational, facility, or member‑related matters outside of standard working hours.

Full‑time:
Sample

Schedule:

• Monday‑Thursday 10:00am–1:00pm, 2:00pm–7:00pm
• Sunday 9:00am–5:00pm

Our full‑time employees enjoy a comprehensive benefits package designed to support their well‑being and long‑term success. This includes competitive pay, health, dental, and vision insurance, paid time off and holidays, a 403(b)‑retirement plan with employer matching, and ongoing opportunities for training and professional development. Team members also receive a free membership along with significant discounts on our programs, adding even more value to being part of our community.