Account Representative

Job Description

An employer in the Houston, TX area is seeking an Account Representative to join their Client Development team. This team is currently responsible for onboarding, maintaining and enhancing customer relationships from an operational perspective. On a daily basis, the Account Representative will be acting as the face of the company for all client engagement. They will be responsible for understanding client requests, ensuring quality delivery of requests, enhancing the customer experience, providing support for issues and problems that may arise and holding internal team members accountable for executing on client needs.

This person should have a team-player mentality and excellent organizational and problem-solving skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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3+ years' experience in an Account Manager, Account Representative or Inside Sales role

Experience in solving customer challenges and conflict resolution

Ability to identify customer needs, requests and articulate those to internal teams to provide excellent customer service and client satisfactory

Ability to manage multiple projects / accounts / customers at a time

Excellent communication and organizational skills Excel knowledge including vlookups and pivot tables

Prior experience in the Logistics or Technology industries