Training Manager for Metro T-Mobile

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Direct message the job poster from Xclusive Trading Inc

Xclusive Trading Inc., the 4th largest authorized dealer for Metro by T-Mobile in the United States, operates over 300 stores across 13 states. We are committed to delivering exceptional customer service and wireless solutions. As we continue to grow, we are seeking a dynamic Sales Trainer and Coach to elevate the skills and performance of our Sales Representatives across our retail locations.

Position Summary

We are looking for a hands-on Sales Trainer and Coach who thrives in a fast-paced retail environment. The right candidate will work directly with Sales Reps inside stores — coaching, motivating, and building selling skills live on the sales floor. You will play a critical role in developing high-performing sales teams, ensuring consistent execution of sales processes, and driving revenue growth through effective coaching and structured training systems.

Key Responsibilities

• Live Floor Coaching: Conduct regular store visits to observe sales interactions and provide immediate, targeted feedback to Sales Representatives.
• Training Delivery: Facilitate engaging, real-world sales trainings (both group and 1:1) focused on sales fundamentals, product knowledge, objection handling, and customer experience.
• Real-Time Development: Lead role-plays, on-the-floor coaching sessions, and hands-on call reviews to drive skill development.
• Sales Process Implementation: Teach and reinforce structured sales processes (scripts, steps, checklists) to ensure consistency across all stores.
• Performance Management Support: Partner with District Managers and Store Managers to identify performance gaps and execute individualized improvement plans.
• Motivation and Inspiration: Energize and inspire teams through positive coaching, leadership presence, and a focus on results without sounding scripted or cheesy.
• Ongoing Assessment: Monitor sales KPIs, training participation, and skill progress to continuously refine training approaches and measure effectiveness.

Qualifications

• Proven Top Sales Performance: Former top 5–10% performer in a retail or wireless sales environment.
• Retail Sales Expertise: 2+ years of experience in a retail sales or wireless retail environment (Metro, T-Mobile, Verizon, AT&T, Cricket, Boost, etc.).
• Training/Coaching Experience: 1+ years in a training, coaching, leadership, or mentorship role preferred.
• Exceptional Communication Skills: Ability to break down complex concepts into simple, actionable steps for diverse learning styles (visual, auditory, kinesthetic).
• Leadership Presence: Natural ability to influence and motivate others with energy and positivity.
• Process Driven: Believes in following proven processes, not just ad-libbing or relying solely on charisma.
• Flexibility: Able to travel between store locations within assigned region and work a flexible schedule, including weekends when necessary.

Preferred Skills

• Familiarity with Metro by T-Mobile systems, promotions, and product lines is a plus.
• Experience building structured, scalable sales training programs.
• Medical, Dental, and Vision Insurance
• Supplemental Insurance Options (Accident, Hospital, Specified Disease, Disability)
• Career Growth Opportunities in One of the Largest Metro Dealers
• Biweekly Pay with Competitive Salary + Bonus Potential
• Dynamic and Supportive Work Environment Focused on Sales Excellence

Why Join Us?

At Xclusive Trading Inc., you’ll be the catalyst that transforms good sales reps into great ones. If you're passionate about sales, coaching, and leading others to exceed their goals, this is your opportunity to make a real impact in a growing organization.

• Apply today and help us build the best retail sales force in the Metro by T-Mobile network!

• Seniority level
  
  Entry level

• Employment type
  
  Full-time
• Industries Telecommunications

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