Inside Sales Representative

Houston, United States | Posted on 09/15/2026

Head & Guild Parts is a family-owned Houston business that has served customers nationwide for nearly 70 years. We specialize inhigh-quality construction, excavation, and mining equipment parts, including brand-name, aftermarket, and specialty components for cranes, bulldozers,excavators, and other heavy equipment.

This role combines relationship management, new-business development, product solution selling, and sales coordination. You will support existing customers while actively building a pipeline of new opportunities,learning customer equipment and project needs, recommending appropriate partsand solutions, and managing the sales process from initial outreach through quotation, order processing, and follow-up.

• Build and nurture relationships with current clients, maintain satisfaction, and identify additional opportunities to support their projects.
• Proactively research and generate new business leads using CRM data, industry sources, events, and other prospecting channels.
• Connect with prospective customers through calls, email, online meetings, and on-site visits when needed.
• Handle objections, follow up consistently, negotiate appropriate terms, and move qualified opportunities toward close.

• Assess customer requirements and recommend suitable construction, excavation, and heavy-equipment parts and services.
• Present tailored product solutions based on customer needs, equipment requirements, availability, and project priorities.
• Participate in product and skills training to stay current on industry trends, product offerings, and customer applications.

• Prepare detailed sales quotations, follow up on open opportunities, and support the customer through purchasing decisions.
• Create and process sales orders and purchase orders accurately and promptly.
• Maintain complete sales activity, opportunity, and customer communication records in the CRM.
• Track activity, leads, conversions, and other key performance metrics and provide regular reporting.

• Confirm inventory availability and coordinate with internal teams to respond efficiently to customer requests.
• Collaborate with sales, marketing, and customer service to provide consistent, high-quality support throughout the customer experience.
• Conduct on-site customer visits as needed to strengthen relationships, assess requirements, provide product demonstrations, or support the sales process when remote options are not sufficient.

• 3–5 years of inside sales experience, preferably in construction, industrial, manufacturing, or parts-related sales.
• Experience using CRM software such as Salesforce, Hub Spot, or a similar platform, plus Microsoft Office and online communication tools.
• Strong B2B communication and presentation skills with the ability to build rapport, understand customer needs, and present solutions clearly.
• Experience with outbound prospecting, objection handling, sales follow-up, and closing is preferred.
• A demonstrated history of meeting or exceeding sales goals or quotas.
• Strong organization, attention to detail, analytical ability, and time management across multiple priorities.
• Self-motivation and independent drive, paired with the ability to collaborate effectively in a fast-paced team environment.

A successful Inside Sales Representative develops trusted customer relationships, maintains a healthy pipeline of new opportunities, follows up consistently, keeps CRM and order information accurate, coordinates effectively with internal teams, and converts customer needs into well-matched product solutions and sales.