Account Coordinator Healthcare

ABOUT US

DEBNER is Houston's premier partner in the innovation of progressive solutions that capture the dynamic nature of today's workplace. Founded in 1991 on the principle of exceptional service, we bring visions to life with our history of earned expertise and skillful execution.

We change perspectives by changing environments, outfitting productive spaces with modern concepts and inspired, enduring style. Our solutions are built on collaboration and enhanced by customization.

It's not just about the furniture, it's the way you work.

To create inspired, original service solutions that bring teams together, paving the way for innovation and success in our clients' workplaces and our own.

To define and maintain the standards of quality and service for our industry in Houston and beyond, earning a reputation as people of unwavering integrity who push the boundaries of the evolving office.

The Healthcare Account Coordinator is an organized and detail-oriented professional with a passion for healthcare environments, design, and furniture. This role supports the Sales and Design teams in driving healthcare projects forward, from proposal development through final installation. The Healthcare Account Coordinator thrives on problem-solving, navigating complex healthcare requirements, and delivering solutions that enhance both patient and staff experiences.

• Deliver timely, professional, and client-focused communication tailored to healthcare accounts.
• Support Account Managers/Executives in preparing client-ready proposals, bids, and healthcare-specific specifications.
• Gather and maintain product warranty information, ensuring compliance with healthcare standards and client specifications.

• Set up project folders on the network and create CORE numbers with client data sheets, including healthcare project documentation.
• Add resources (Design, PM, Sales, AC) to the CORE resource tab.
• Send proposal numbers and file paths to Sales and Design.
• Obtain installation quotes from drawings and BOMs, allowing 2-5 days depending on project scope.
• Support scheduling pre-order entry meetings (POEM) with Sales, PM, and Coordinators, ensuring proper healthcare documentation and compliance forms are completed.
• Save vendor quotes and contracts to designated shared folders; request vendor setup in CORE through Accounting as needed.
• Assist in preparing project budgets and timelines, monitoring progress against deadlines.
• Coordinate internal and external workflow to manage multiple healthcare projects simultaneously.
• Identify potential challenges early and proactively resolve them to maintain project momentum.

• Communicate with vendors to obtain accurate product information, lead times, pricing, and discounts, including healthcare-specific products (e.g., Miller Knoll healthcare brands like Nemschoff and Open Lines).
• Update SIF files with product IDs, freight, tariffs, list prices, installation costs, PM time, and applicable fees when needed.
• Export SIF files and load them into CORE to generate proposals.
• Generate deposit invoices for client approval when required.
• Place customer orders upon client approval and deposit confirmation; notify Sales, Design, and PM once orders are placed.
• Submit purchase orders, confirm acknowledgments, and audit CORE coding for accuracy.
• Track and communicate changes to orders in alignment with Sales and Design direction.
• Help establish costs and pricing for products and services based on contracts, discounts, gross margin guidelines, and service pricing.
• Enter, track, and maintain order accuracy within systems.