Veradigm Outcome Executive

The Veradigm Outcome Executive (VOE) is Veradigm's most senior client-facing individual contributor, responsible for the full strategic relationship across a portfolio of enterprise ("BIG") accounts. Serving as the integration layer across Sales, Consulting, Support, and A/R, the VOE drives retention, expansion, and wallet share through deep knowledge of client business priorities and the broader healthcare industry landscape. The role operates with significant autonomy and is fully accountable for C-suite engagement, annual account planning, Q  cadence, and measurable revenue outcomes.

Core Products/Solutions:
Veradigm (Suite, EMR, Practice Management). Veradigm Follow My Health (patient portal & engagement platform), Veradigm Revenue Cycle Services (RCS) Healthcare industry area specifics:
Practice Management, EMR, Revenue Cycle Management & Services (coding), Patient Engagement, Value Base Care

• Manage an assigned portfolio of enterprise accounts with a focus on retention, renewal, and incremental expansion
• serve as the primary day-to-day contact for client stakeholders
• Build and maintain trusted relationships with practice leadership and administrative decision-makers
• conduct regular account reviews and maintain active engagement throughout the contract lifecycle
• Develop and execute account plans focused on client health, product optimization, and expansion
• participate in Q  preparation and delivery in partnership with senior VOEs
• Identify whitespace and expansion opportunities within the account base
• develop and progress pipeline with support from sales leadership and overlay resources
• Monitor account health indicators and coordinate cross-functional response (Support, Consulting, A/R) to proactively address at-risk situations
• Maintain accurate and timely CRM records including opportunity data, account activity, and forecast inputs
• Build working knowledge of EHR workflows, revenue cycle operations, and healthcare market dynamics to engage credibly with clinical and operational stakeholders
• Represent the client voice internally — surface feedback, flag escalation risks early, and partner with product and service teams to resolve client issues

KPIs:

• Quota Attainment
• Client Retention Rate
• NPS
• Expansion Revenue
• Q  Completion Rate

• Serve as the primary strategic partner to C-suite and senior practice leadership within an assigned portfolio of enterprise accounts
• own the full client relationship across clinical, operational, and regulatory touchpoints
• Build and maintain executive-level relationships through frequent on-site visits, quarterly business reviews (QBRs), and proactive engagement — establishing Veradigm as a trusted long-term partner
• Understand and document client business plans and clinical objectives
• develop and execute annual account plans focused on retention, optimization, and expansion
• Analyze client financial position and utilization data to identify whitespace, growth opportunities, and churn risk
• translate findings into actionable pipeline and sales strategy
• Drive ACV quota attainment and MBO performance through disciplined pipeline management, accurate forecasting, and timely opportunity progression
• Advocate internally for client needs — surface product feedback, coordinate cross‑functional issue resolution, and represent the client voice in roadmap and strategy discussions
• Partner with Consulting, Support, and A/R to ensure seamless delivery and proactive resolution of at‑risk situations before they affect retention
• Maintain deep knowledge of EHR systems, practice workflows, revenue cycle operations, and the applicable healthcare regulatory landscape to credibly advise executive stakeholders
• Conduct whitespace and competitive analysis to expand Veradigm's…