Biomedical Engineer; Clinical Specialist

Biomedical Engineer (Clinical Specialist)

Full-time
• Department:
Support
• Compensation: USD 65,000 – USD 75,000 yearly

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close‑knit teams of talented, curious and authentic people work together toward a common goal.

Together we’re dedicated to making an impact.

Join and grow with us.

• Provide on‑site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem‑solving during surgery to maximize Brainlab product efficiency and usage.
• Manage and maintain the install base, including basic 3rd‑party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned accounts via Salesforce, using detailed analysis and critical thinking aided by technical training and documentation.
• Utilize engineering expertise to contribute to quality improvement by recommending product modifications.
• Provide clinical case coverage and support for complex cases and Go‑Live launches (based on availability).
• Drive customer utilization, especially through unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist radiology staff in performing necessary scans prior to surgery.
• Educate and train physicians and hospital personnel—including OR staff, radiology, central sterile processing, biomedical and IT staff—on the use of image‑guided surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff to enable in‑house training.
• Act as primary customer liaison, maintaining contact with customers, assessing satisfaction and usage levels, and providing recommendations for improvements.
• Work with the application consultant to increase revenue via sale of spare parts, upgrades, contract renewal, etc.
• Collaborate with the application consultant, area account manager and marketing manager on market transparency, upgrade initiatives, demo/evaluations, and R&D projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services through ongoing training and individual research and analysis.
• Collaborate and strategize with the regional support manager to provide regular content for team calls and meetings (e.g., share clinical knowledge, best practices, interesting cases or setup examples).
• Maintain Salesforce documentation of all working hours.
• Attend IGS Continuing Education annually and maintain annual product certification competency.

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1–3 years minimum technical support experience, preferably in a healthcare or provider setting.
• 1–2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficiency in PC software applications, including Microsoft Office.
• Self‑motivated, detail‑oriented, and a proven history of independent decision‑making.

Business casual environment and a competitive compensation package that includes medical, dental, life, LTD, STD, and matching 401(k) benefits, among others.

Brainlab, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Brainlab participates in E‑Verify.

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