Operations Manager

Why Del Richt Research?

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has opportunities for professional growth? If the answer is yes, then Del Richt Research might be the right opportunity for you!

Del Richt is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team.

Presently our network stretches across 33 sites throughout the United States in 18 states.

Del Richt Research has been recognized as a Top Workplace in 2023, 2024, and 2025
. This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

In this role you will be responsible for the day to day management of a new clinical research site, including site operations, patient visits, and early-stage growth. We are a multi-unit clinical research site network.

• Lead by example in delivering warm, excellent care to every patient at every visit.
• Ensure patient visits are conducted with 100% protocol adherence accurately, efficiently, and on time.
• Operate independently in a new site environment, helping establish workflows and day-to-day routines before the site is fully ramped.
• Step directly into patient-facing responsibilities, including Clinical Research Coordinator-level work as needed while the site grows.
• Build the foundation for future team growth by helping create a strong operational base for additional hires as volume increases.
• Maintain strict compliance with study protocols, site procedures, and quality standards at all times.
• Partner with physicians and other site stakeholders to keep study activities organized, timely, and well communicated.
• Solve problems proactively and adapt quickly in a start-up environment where priorities and study mix may evolve.
• Support communication with sponsors, monitors, and other external partners regarding site readiness, visits, and study conduct.
• Help grow the site responsibly with an ownership mindset around efficiency, productivity, and operational performance.
• Learn and prepare for new clinical research studies as they are awarded to the site.
• Travel for training and site support as needed, especially during the initial onboarding and pre-launch period to gain hands‑on experience in established Del Richt locations.

• Be self‑motivated, energetic, and positive.
• Focus on providing exceptional patient care and creating memorable experiences.
• Make client satisfaction a primary focus and help clients achieve and exceed their goals.
• Believe in high quality and maintain a high standard of compliance to study protocols.
• Be remarkably organized.
• Be skilled at problem solving, planning, and being proactive.
• Accept ownership of tasks from inception through completion and assume responsibility for personal success.

• Required:
  
  3 years of supervisory or managerial experience.
• Required:
  
  Demonstrated experience overseeing operations across a clinical or business site.
• Required:
  
  5+ years of professional working experience.
• Required:
  
  The ability to help drive teams while also routinely contributing to patient visits.
• Preferred: B.S. or B.A. from any accredited university.

Del Richt Research's core values include production, humility, and consistency.

We deliver on our promises, have a bias toward action, and proactively over‑deliver. We can act without being told what to do and always have new ideas that will be heard and improve the company.

We support each other relentlessly, maintain a can‑do attitude, embrace change, and are openly coachable. We love to learn and adapt quickly.

We always execute correctly the first time, promote accuracy, demonstrate persistence, and remain calm under pressure.

Medical, dental, and vision insurance; short‑term disability, long‑term disability, and life insurance; generous paid time off that grows with tenure; no nights, weekends, or 12‑hour shifts. 401(k) with discretionary match or profit sharing; exceptional quarterly bonus plan with clear potential.

Job Type: Full‑time, 40+ hours.

We are an equal‑opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.