Courtesy Officer

Under general supervision, this position provides a visual security presence to ensure that visitors have a safe and pleasant experience while visiting the building.

Roles and Responsibilities:

Ensure the safety of guests, employees and company assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental standard operating procedures

Promote positive and courteous public relations to all tenants, visitors and guests

Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guest and company assets; monitor visitor activities

Gain and maintain proficiency with life safety system and central security panel of buildings

Prepares reports based upon observations, information and occurrences to ensure compliance with departmental standard operating procedures

Communicate with supervisor or manager on safety issues

Tour properties and monitor building operations

Maintain daily logs and shift reports

Adhere to Security Policies and Procedures manual

All other duties as assigned

Experience, Knowledge and

Education Required:

Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Publisher)
Thorough knowledge of all emergency equipment, including but not limited to fire alarm systems, fire pumps, access systems, water risers, cutoff valves and electrical circuits

Advanced customer service skills to diplomatically communicate with customers

Ability to multi-task, prioritize and work efficiently; excellent attention to detail

Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers

Ability to demonstrate good common sense and sound judgment

Ability to anticipate work needs and follow through with minimum direction

High school diploma or GED equivalent required2+ years of related experience

Prior experience in law enforcement, military and/or security preferred

Non-Commission license preferred, or ability to obtain a valid, Non-Commissioned Security License through the Texas DPS Private Security Board Requires acceptance of any assigned shift including weekends

Requires flexibility to accept assignments at any of our properties in the greater metropolitan area of the city / county in which you are hired

Requires you provide your own transportation to / from any job site assignment.

Requires flexibility to work overtime with same day notice, not to exceed 16 hours in a day Requires following established procedures for calling in absent and/or requesting time off
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