Security Dispatcher

At Houston Methodist, the Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures.

This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.

Non-exempt

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)
• Associate’s degree in criminal justice or related field preferred

• Two years of police, security or emergency dispatch related experience

• Must have Security Officer Commissioned or Non‑Commissioned License. SECUR‑N: submission of application within 14 days of hire date and obtained within one year of employment. SECUR‑C:
  Level 3 or Personal Protection Officer Level 4 licensure within 14 days
• Driver License – Texas Department of Public Safety. Upon hire must have a valid Driver’s License. Must obtain a Texas DL within 90 days.
• NVCRISIS – Nonviolent Crisis Intervention or Instructor (CPI) – Crisis Prevention Institute within 60 days

• BLS – Basic Life Support or Instructor (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Proficient in speaking, reading, and writing English necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co‑workers in a manner consistent with a customer service focus and application of positive language principles
• Must possess strong customer service skills and professionally communicate and interact with staff and visitors
• Proficient computer skills, including but not limited to Microsoft Office software including PowerPoint, Word, Excel and Webmail
• Ability to understand and work with technical security systems, hardware and software
• Must be able to handle and prioritize multiple tasks and function calmly in stressful situations, including handling or exposure to confidential/sensitive information
• Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate

• Promotes a positive work environment and contributes to a dynamic, team‑focused work unit that actively helps one another to achieve optimal department results. Actively communicates and reports pertinent security services information and data in a comprehensive manner.
• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.

• Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking.
• Receives and dispatches security to all emergency alarms. Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses.
• Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.
• Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction. Maintains confidentiality of sensitive information and informs…