Evening/Overnight Customer Service Representative; TX
Listed on 2026-07-20
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Security
Evening/Overnight Customer Service Representative (TX)
Full-time on-site in Houston, Texas | $16.50 - $18.75/hr
Posted 7/13/2026
OverviewAffiliated Monitoring is the leading provider of live agent monitoring services and technology. By joining Affiliated Monitoring, an award-winning company, you will work with a team of alarm and emergency monitoring industry experts, continuously learn new skills, and work together to save lives.
Responsibilities- Respond quickly to real-time, inbound security and emergency alarm signals according to required protocols to assess the appropriate course of action
- Coordinate with emergency services such as police, fire, or medical personnel to dispatch them to the location of the alarm
- Document alarm activities, procedures, actions taken, and outcomes or resolutions achieved
- Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times
- 1+ years of call center or customer service experience required
- HS Diploma or GED required
- Must be able to attend full 5-week daytime training, Monday – Friday 8:00 AM – 4:30 PM
- Must be able to work on weekends (Saturday and Sunday)
- Comfortable using a computer and modern technology
- Ability to work in a fast-paced call center environment
- Excellent verbal and written communication skills
- Detail oriented with strong attention to detail
- Enjoy learning new skills and applications
- Access to reliable transportation
Affiliated Monitoring keeps millions of people safe by monitoring health and security systems that protect them. Based in New Jersey and Texas, we serve clients nationally and have over forty years of success.
Equal OpportunityWe are an Equal Opportunity Employer and do not discriminate on the basis of sex, age, race, color, creed, national origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, or other legally protected characteristics. All applications receive consideration without regard to legally protected characteristics.
BenefitsAffiliated Monitoring offers comprehensive medical, dental, and vision coverage, a 401(k) retirement plan, company-paid life insurance, and more.
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