Security Manager

Security Manager

The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media.

As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package.

The MFAH is currently seeking a dependable, protection professional with demonstrated leadership skills and a strong sense of integrity. The Security Manager plays the critical role of leading a team of Security Officers who are tasked with protecting objects on display and maintaining order in their assigned galleries or those assigned to maintain order, reduce injury, assist visitors, and reduce property loss at the Museum.

Title:

Security Manager

Reports to:

Assistant Head of Security – Galleries

Classification:
Exempt

Schedule:

40-hour work week (Wed-Sun but they will be required to work on Monday holidays and occasionally on other days)

Overtime:
No

Work Location:

All MFAH Facilities

Salary: $49,490/yr

Job Summary:

The Security Manager reports directly to the Assistant Head of Security Galleries and is responsible for providing day-to-day leadership to a team of security officers.

As the first level of management, the Security Manager is the face of the department to guests, volunteers, and staff. In this role, you will oversee teams of security officers who are responsible for ensuring both the physical security of the facilities and its assets, as well as the safety of all occupants the protection of Museum gallery spaces, the objects therein and the safety of all occupants by observing, reporting, and responding to activities within their assigned galleries.

Leadership Responsibilities:

• Provide direct leadership to team of up to 20 Security Officers
• Conduct roll call, take attendance and make daily post assignments
• Counsel Security Officers, both verbally and in writing, related to job performance
• Partner with the AHSO to complete performance evaluations
• Complete written reports on security- and safety-related incidents
• Conduct individual and group training sessions on security related topics
• Conduct Security briefings and orientations for new Security team members as needed
• Implement museum and security department policies and procedures fairly and consistently
• Mentor, train, and develop staff.
• Maintain a visible presence in assigned galleries to provide leadership and assist Museum guests.
• Create a detailed end-of-shift report containing relevant daily information to share with incoming Security Manager(s) and Security Officers to ensure all shifts are informed of museum activities and incidents

General Responsibilities:

• Responsible for coordinating and supervising the daily operations of the MFAH's Security Officers; this includes daily report writing, security officer scheduling, performance management, payroll processing and the completion of comprehensive incident reports
• Ensure security officers maintain a neat and tidy appearance at all times in accordance with established security department guidelines and carry required equipment
• Accountable for the personal safety of all occupants of any MFAH-owned facilities and ensures the protection of all MFAH-owned assets
• Verifies all third-parties (such as caterers, vendors, contractors, and other affiliates) follow MFAH Security policies and procedures and is able to apply corrective measures as necessary
• Interact with guests to give directions, provide information and consistently enforce museum rules
• Thoroughly and routinely conducts the MFAH Security opening and closing procedures for all MFAH-owned properties, ensuring that all facilities remain secure
• Serves as a member of the museum emergency response team, this position is designated as an Essential Employee and may be required to report to work, or to remain at work, during inclement weather or other emergency situations
• Provides guidance, solutions, and resources for all MFAH staff, and its affiliates, in relation to Security procedural issues or incidents and ensures the adherence of all MFAH Security procedures, processes, and policies
• Appropriately escalates Security issues and work performance issues to the proper personnel as necessary
• Ensure adherence to department procedures, processes, and policies
• Maintains and fosters effective working relationships with individuals and departments across a variety of areas within the MFAH
• Participate in department projects and initiatives and provide knowledge and leadership in cross-functional project teams
• Act as a resource for staff on procedural questions and concerns; provide solutions and escalate certain issues to the appropriate personnel
• Receive, address, and record accolades, comments and complaints from guests
• Manages and…