Security Officer, Galleries

The Caroline Wiess Law Building
1001 Bissonnet Street
Houston, TX 77005, USA

The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media.

As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package.

The MFAH is currently seeking dependable protection professional with customer service skills and a strong sense of integrity. The Museum Gallery Attendant plays the critical role of protecting works on display. maintaining order, reducing injury, assisting visitors, and reducing property loss at the Museum.

Position Available:

Title:

Gallery Attendant

Reports to:

Security Manager Gallery Operations

Classification:
Non-exempt/Hourly

Overtime:
Yes

Pay Rate: $16.50/hr.

Benefits:
Medical, Vision and Dental Insurance, Life and Long-Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts

Job Summary:

As a highly visible representative of the Museum and working as a member of a team under direct and indirect supervision, Gallery Attendants will provide a welcoming and informative experience for all visitors with a keen eye for the safety and security of the museum buildings, contents, grounds, guests and employees.

Daily gallery assignments will vary but all will require a high level of awareness, diligence and exceptional customer service. Gallery Attendants are expected to answer questions regarding galleries, exhibitions, and other general inquiries about the MFAH campus.

A Gallery Attendant is a full- or part-time, non-exempt member of the Museum of Fine Arts, Houstons security organization. While a Gallery Attendants position within a gallery will lend itself as a primary contact for information and guidance, this position has as its primary responsibility protection of Museum gallery spaces and the objects therein and the safety of all occupants by observing, reporting, and responding to related activities within their assigned galleries

A Gallery Attendant shares a flexible schedule with others on the Gallery Attendant team that will be based around the Museums regular public hours, including evenings, weekends and holidays. A Gallery Attendant will also be assigned duty during private events that occur outside regular public hours.

Responsibilities:

• Performs patrols of assigned galleries, creating a welcoming and informative experience for all guests
• Within their assigned gallery, maintain an awareness for theft, vandalism, and disruptive behavior
• Watches for and reports to assigned Security Manager, any irregularities such as damage to art objects, unkept areas requiring the attention of housekeeping, fire hazards, environmental hazards, and unsecured security exposures
• Interacts with visitors to give directions, information, and provide general assistance
• Inspects works on view and display cases in assigned area at beginning and end of each rotation.
• Reports suspicious activity to assigned Security Manager as necessary
• Communicates Museum policies regarding the safety of the collection and ensures staff and visitors adhere to established protocols to safeguard the collection from damage
• Assists with emergency situations such as medical and evacuations
• May be asked to serve as a member of the museum emergency response team
• Will be asked to respond to alarms in display cases quickly and handle them efficiently
• Escort visitors and contractors throughout the building when directed
• May be asked to secure galleries and museum premises when closing
• Must ensure all patrons have exited
• Assures visitor compliance with all Museum gallery and campus regulations
• Assists with other Museum activities as assigned

Skills, Knowledge, and Abilities:

• Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of visitors
• Must be tactful and polite in dealing with the public
• Must be proficient in English, both written and verbal communications skills
• Present a neat and tidy appearance at all times in accordance with established security department guidelines
• Must be observant in order to…