Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Expert Field Service Technician is responsible for safely initiating and executing field service activities at the Marathon Galveston Bay Refinery in Texas City, TX. This is a fully onsite role, with the employee reporting to the refinery daily, Monday–Friday from 7:00 AM to 3:30 PM, with one weekend per month (approximately four hours).

This role supports advanced and multi/complex systems, proactively troubleshoots equipment, performs preventive maintenance, and ensures environmental compliance related to air emissions control systems. The technician will work independently with minimal supervision while maintaining strong, professional customer relationships.

Key Responsibilities

• Perform daily monitoring of air emissions on Xylem carbon canister systems throughout the refinery.

• Document daily monitoring results using customer tracking systems via laptop and handheld devices.

• Exchange exhausted carbon canisters using powered industrial trucks (forklifts).

• Vacuum spent carbon material using a Hurricane vacuum system as needed.

• Refill canisters with fresh activated carbon.

• Unload deliveries of fresh activated carbon super sacks from 18-wheeler flatbeds.

• Reload spent carbon super sacks for offsite transport and reactivation.

• Conduct routine inspections, preventive maintenance, and basic troubleshooting of mechanical systems.

• Identify, anticipate, and correct safety issues related to both company-owned and customer-owned equipment.

• Maintain a clean, safe, and compliant work environment.

• Protect company property and equipment.

• Work independently with little to no supervision while collaborating effectively with site personnel.

• Demonstrate accountability, professionalism, and a strong safety-first mindset.

• Travel: Minimal; role is primarily site-based with up to 10% travel as business needs require.

Safety & Compliance

• Maintain all required customer and site clearances (TWIC, DISA, etc.).

• Follow all company, customer, and regulatory safety policies and procedures.

• Participate in required safety training and certifications.

Required Qualifications

• High School Diploma or equivalent.

• 3–7 years of technical or field service experience preferred.

• Must possess a valid TWIC at time of hire and be able to maintain TWIC eligibility throughout employment.

• Ability to obtain and maintain forklift certification.

• Clean driving record.

• Ability to obtain and maintain authorization to drive a company vehicle.

Preferred Qualifications

• Technical military background.

• Technical certification, associate degree, or industry-specific licenses.

• Experience working in refinery, chemical plant, or industrial environments.

High-Impact Behaviors

• Continuous Professional Development:
  Commitment to ongoing learning and skill development.

• Collaboration & Teamwork:
  Ability to work effectively with internal teams and customer stakeholders.

• Results-Driven Performance:
  Focus on delivering high-quality, timely, and compliant results.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;

where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We…