Field Service Technician

Exciting News! Fairbanks Morse Defense is currently providing all newly hired Field Service Technicians with a $5,000 sign-on bonus – and after completing 12 months of full-time employment
, you'll receive an additional $5,000 retention bonus!

A Field Service Technician (FST) is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense, commensurate with appropriate certification.

Products may include, but are not limited to:

• Diesel engines
• Electrical controls
• Roll-up doors
• Cranes
• Elevators
• Davits

The FST is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The FST must also maintain continuous communication with Regional Offices and direct managers.

• Relies on experience and judgment to plan and accomplish goals
• Diagnose problems and develop solutions for qualified products
• Work independently on qualified products
• May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse work

• Meet qualifications for providing Tech Rep support services
• Stay current on Engineering Change Orders, Field Service Change Notices, and Service Information Letters
• Keep service manuals updated with the latest revisions
• Document work performed on Service Reports and write Condition Found Reports

• Operate safely in accordance with published guidelines
• Wear appropriate PPE as required
• Report all work-related accidents or injuries immediately
• Complete annual safety training as outlined in the regional schedule

• Provide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.)
• Obtain and maintain certification per Service Progression Requirements
• Provide estimated time of arrival to customers when applicable
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.)

• Provide proper and adequate communication to internal and external customers
• Complete maintenance documentation properly and deliver to the customer upon completion
• Strive to achieve a "first time fix" on all service calls
• Maintain customer satisfaction rates in accordance with company guidelines

• Maximize productivity by combining service opportunities
• Complete all work efficiently and on schedule
• Maintain utilization rate per company standards
  
  Adhere to company dress code and safety regulations
• Follow escalation processes and procedures
• Communicate effectively with all levels of the organization
• Act as a role model for other Field Service Technicians - lead by example
• Conduct yourself with professionalism and high-quality service delivery
• Manage stressful internal and external customer situations with diplomacy
• All other duties as assigned

• High School Diploma or GED required
• One or more of the following:
  • Associate degree in technical discipline and four years of military or relevant industry experience
  • Four years of military or relevant industry experience in similar or equivalent product lines serviced by FMD

• Reliable team player with professional demeanor
• Knowledge of diesel and spark gas engine test equipment and theory (preferred)
• Basic understanding of gas compression and associated hazards (preferred)
• Ability to read and interpret product line diagrams and blueprints
• Foundation in pneumatics, hydraulics, PLCs, and electronic controls (preferred)
• Ability to troubleshoot independently and restore equipment to full operation
• Strong written and verbal communication skills
• Excellent organization and planning skills
• Proficiency in Microsoft Office
• Strong mechanical aptitude
• Valid driver's license and eligibility for company credit card
• Ability to travel up to 75% (domestic and international, including weekends, evenings, holidays, and emergency callouts)
• Must hold a valid U.S. Passport or be able to obtain one within 3 months of hire
• Must meet NOFORN requirements for access to Unclassified Naval Nuclear Propulsion Information – proof of…