Elite Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:

The Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment).

Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.

Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
· Create and maintain safe working environment and culture within the organization

· Take care of company property

· Demonstrates high impact culture through innovation, accountability and empowerment

· Must be able to function in a team environment

· Usually works with little to no supervision

· Works independently and has ability to lead/coach/guide/motivate

Requirements:

· Some travel required

· 20%-80% travel depending on division & location (overnight stays, away from home)

Driving Requirements:

· Ability to obtain and maintain privileges to drive a company vehicle

· Driver Application for Employment

· Motor Vehicle Report (MVR)

· Forms:

o Driver Disclosure and Release

o Employee Applicant Drug and Alcohol Statement

o FMCSA Certificate of Awareness

o Driver Certificate of Violations

o Driver Statement of On Duty Hours Road Test o Copy of Driver's License

o Copy of Medical Certificate

PLACEHOLDER FOR DIVISION SPECIFIC REQUIREMENTS

High Impact Behaviors:

- Continuous Professional Development:
Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

- Collaboration and Teamwork:
Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

- Results Driven Performance:
High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements :

· HS diploma or equivalent

Preferred:

· Technical military background

· Tech Cert, Degree or industry specific license(s)

Experience Requirements:

· Ability to obtain all required customer clearances (TWIC, DISA, Background checks, etc.)

· Clean driving record

· Work experience preferred within industrial water filtration systems

· 5 to 7 years of technical work experience within industrial water filtration systems

Skill Requirements:

* Read and interpret P&g schematics for equipment layout and material ordering (Required)

* PVC / CPVC Schedule 80 pipe installation, HDPE fusion welding experience with data-logging knowledge (Required)

* Plot layout design for equipment placement

* Planning, Installation and Commissioning of RO / DI / UF / DNF / DAF and Multimedia Filtration units for short term operating contracts

· Team lead who works without direct supervision and provides coaching/training to junior-level technicians

· Technically sound on pipe installations

· Experience with Microsoft Office including smart devices

· Must have customer service experience

· Demonstrates critical thinking and troubleshooting ability

· Synthesizes technical information and communicates it clearly

· Derives insight from customer experience…