Journeyman Field Technician

Field Performance Technician 3

Overview

The Field Performance Technician 3 performs advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.
• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license.

• 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry.
• High School diploma is required.
• PV design or PV electrical experience is preferred.

• Valid state or local Electrical Journeyman license required; the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license.

• Knowledge of the NEC and applicable codes and standards.
• Must be a motivated team player, looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge:
  Working knowledge of current NEC codes; ability to interpret single line drawings and PV systems from roof to meter; demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie‑in and code and how PV systems operate; understands interconnection activities; understands basic construction principles.
• Safety:
  Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.
• Customer Service:
  Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating.
• Results Driven:
  Proven ability to meet deadlines and key metrics; works independently, as a team player, and drives results in a fast‑paced, team‑based environment; must be willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving:
  Solid logical decision making and troubleshooting skills with the ability to problem‑solve in a timely and effective manner; exercises good judgment; takes ownership of issues or questions and will elevate problems to the appropriate persons and follow up accordingly with the customer; knows when to involve supervisors.

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balancing.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.
• Ability…