Network Control Technician

What We Are Looking For

PRIMARY

PURPOSE:

For the Company’s nationwide telecommunications network, proactively monitor and maintain the network’s maximum availability and integrity at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not limited to digital/analog microwave, MPLS, VSAT, PL)
• Utilize software and hardware tools (including but not limited to Solar Winds, Zabbix, Cisco, Juniper ) to identify, diagnose, and drive resolution of problems and factors affecting network integrity
• On a regular basis, perform complex testing and analysis of all elements of the telecommunications network, including data, voice, video, and SCADA
• Apply problem-solving skills and break down complex problems into solvable segments
• Regular and direct interface with customers, vendors, field technicians, and network engineers (internal and external)
• Accurately and effectively document network troubles utilizing the current problem resolution (ticketing) system
• Ensure smooth transition of shift turnovers through verbal and written communication
• Ensure ongoing improvement through evaluation of current processes
• Maintain accurate and current contact information with supervisor and department members
• Deal with a wide variety of people and personalities with tact, courtesy, and professionalism
• Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
• Maintain a regular, dependable attendance and a high level of performance
• Maintain a high regard for personal safety, the safety of company assets and employees, and the general public
• Will work non-traditional hours (shift rotation is required to maintain a 24x7x365 operation); shift change may occur with little advance notice
• May be required to carry a company-provided cell phone/pager and be available to respond during working hours and occasionally during non-working hours
• Other daily, weekly, and monthly duties, and special projects as assigned.
  
  Other responsibilities:

Above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.

MINIMUM REQUIREMENTS:

EDUCATION:

• High school diploma or equivalent experience is required
• An associate or bachelor’s degree in a telecommunications field is desirable

EXPERIENCE/SPECIFIC KNOWLEDGE:

• Minimum 1 to 3 years direct work experience in network operations or telecommunications with proven troubleshooting skills in the area of telecommunications and data networks
• Working knowledge of data, voice, video, and SCADA network components
• Proficient with incident tracking systems
• Proficient in Microsoft applications (Word, Excel, Outlook) for the purpose of word processing, spreadsheets, and information retrieval
• Must possess and maintain a valid driver's license and a driving record satisfactory to the Company and its insurers
• Must be able to perform all essential functions of the job

COMPETENCIES, SKILLS, AND ABILITIES:

• Ability to work with a team, take direction from supervisor(s), focus attention on details, follow work rules, and adhere to work schedules
• Strong analytical skills and logical thought processes, with the ability to identify and resolve complex network problems
• Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
• Organize and prioritize daily work, and maintain strict confidentiality
• Excellent oral and written communication and interpersonal skills, including the ability to effectively communicate with individuals at all levels of the organization as well as external customers
• Possess a positive attitude and have ability to handle negative situations in a logical and professional manner
• Adaptable to organizational change
• Ability to identify expectations in an employee/employer relationship
• Possess and utilize excellent customer relations skills
• Highly self-motivated with ability to perform the required and expected duties with minimal supervision

WORKING CONDITIONS:

• Overtime is required and anticipated
• 24x7x365 operation; scheduled rotating shift work;…