Field Service Representative - Gimpel Valves & Steam Turbines

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Job

301274

Location

United States of America

Texas

Houston

Remote vs. Office

Hybrid (Remote/Office)

Company

Organization

Transformation of Industry

Business Unit

Full-time

Experience Level

Professional / Experienced

The Field Service Representative (FSR) for Gimpel valves (safety valves) and Steam Turbines works in the field, supporting customer sites with maintenance, troubleshooting and installation & commissioning. This is a Region North America position reporting to the STG Field Service Manager based in the United States. The Mechanical FSR position is responsible for providing services mainly for Gimpel valves and Dresser Rand legacy steam turbines.

A Field Service Representative not only ensures the equipment is installed and working properly but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability. Job requires > 70% traveling to customers.

• Perform technical field service, installation, commissioning, testing, and service inspections for Gimpel valve systems and industrial steam turbines, utilizing advanced mechanical and electrical engineering expertise.
• Conduct preventive maintenance, equipment assessments, and complex troubleshooting, applying strong analytical, investigation, and problem-solving skills to diagnose and resolve mechanical and electrical system issues. Document service activities, communicate technical findings, and uphold all EHS and zero-harm safety standards.
• Operate and interpret results from test equipment to verify system performance, ensure compliance with specifications, and maintain rigorous quality control standards.
• Lead and coordinate onsite personnel, including internal teams, contractors, and customer representatives, while supporting project planning, execution, scheduling, and technical communications with project managers and engineering support teams.
• Deliver customer training and technical guidance, leveraging strong customer and process management, customer relationship management, and influencing skills to build long-term partnerships, drive customer satisfaction, and identify service, upgrade, and product sales opportunities.
• Travel extensively within the U.S. to support customer installations, outages, and service projects, with approximately 10% international travel for global assignments.

• High school diploma required;
  Associate’s or Bachelor’s degree in Mechanical, Electrical, Power, or related technical field preferred.
• 3+ years of steam turbine and/or safety valve experience required, though relevant degrees or certifications may be considered in lieu of experience.
• Strong knowledge of steam turbines, rotating equipment, mechanical systems, instrumentation and controls, PLCs, and electro-hydraulic systems.
• Ability to read and interpret engineering drawings, technical documents, and independently troubleshoot complex technical issues.
• Excellent customer service, communication, and problem-solving skills in customer-facing industrial environments.
• Valid driver’s license and passport required; must be authorized to work in the U.S. and willing to travel extensively (domestic/international), including short notice, nights, weekends, and holidays.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa…