Field Service Technician

KEWAZO is a high-tech startup revolutionising construction and maintenance through robotics and AI. We design and deploy cutting-edge lifting robots for construction sites and industrial plants. This position is based out of our U.S. headquarters in Houston, TX
, where we are growing our service and deployment team.

We are looking for a Bilingual Field Service Technician to join our Houston-based team. This role is critical to ensuring customer success through field service, maintenance, and technical support. You’ll work closely with our President and Service Manager
, as well as collaborate with our engineering team in Munich, Germany.

If you enjoy working with your hands, solving problems, and interacting with customers
, this could be a great fit for you — whether you have field service experience or come from a related background like scaffolding, industrial services, or equipment maintenance.

Plan and execute on-site demonstrations and pilot projects

Manage logistics, training, and coordination with customers

Conduct live demonstrations and hands‑on training

Be present during the initial phase of a project to train workers on the workflow and ensure a smooth start

Provide regular follow‑ups to support customers and ensure project success

Perform routine maintenance and repairs on our robotic systems

Troubleshoot issues remotely via phone and email

Provide emergency maintenance support, including occasional weekend availability

Travel to customer sites when needed for on‑site troubleshooting and repairs

Maintain and service our robotic fleet at the Houston workshop

Conduct inspections, preventive maintenance, upgrades and updates

Bilingual (English/Spanish) – helpful for effective customer communication

Comfortable in industrial environments – experience with refineries, chemical plants, or industrial maintenance is a plus

Previous experience in scaffolding is preferred – a strong understanding of job sites where our system is used

Legally authorised to work in the U.S. and valid U.S. driver’s license – required for travel to customer sites

Willing to travel frequently - up to 75% of the time, domestically and occasionally to Canada and Mexico

Flexible schedule – work hours vary based on project needs, including occasional weekends

2+ years of experience in field service or technical support

Strong troubleshooting skills – ability to diagnose and resolve issues quickly

Hands‑on mentality – comfortable working with electromechanical systems and willing to get your hands dirty in the workshop

Excellent communication skills – able to provide clear guidance to customers and collaborate with team members

Construction experience is a plus – understanding how construction sites operate is beneficial

Direct impact – your work directly influences customer satisfaction and company growth

Fair compensation – based on qualifications and experience

Career growth – opportunities to develop your skills in a fast-growing startup

International exposure – work with a diverse, global team and gain experience with German engineering

Collaborative culture – flat hierarchies, strong team spirit, and a supportive work environment

If you have experience in scaffolding, industrial maintenance, or equipment operation and enjoy hands‑on work with a mix of travel and customer interaction, we'd love to hear from you!

5301 Polk St Bldg 14

Houston, TX 77023,United States