Eco- Pest Control Technician

Description

JOB SUMMARY

The Standard Pest Control Technician at Natran Green Pest Control is responsible for delivering safe, thorough, and timely pest control services to residential and commercial customers. This position ensures adherence to Natran’s standards and complies with all applicable federal, state, and local regulations, including OSHA and the Texas Department of Agriculture (TDA) requirements. The Standard Technician plays a crucial role in supporting customer retention, satisfaction, and the company’s green service promise.

DUTIES & RESPONSIBILITIES

Professionalism & Brand Representation

• Maintain personal hygiene and professional appearance in accordance with company standards. Uniforms must be clean, complete, and presentable at all times, as technicians represent the Natran brand during every customer interaction.
• Demonstrate reliability by maintaining consistent attendance and punctuality. Technicians are expected to report to scheduled shifts and appointments on time, as lateness and absenteeism negatively impact team operations and customer satisfaction.
• Cooperate with and actively participate in seasonal marketing and awareness programs such as yard sign placement, door hanger distribution, and other initiatives designed to support brand visibility and customer engagement.
• Actively participate in branch meetings, training sessions, and one-on-one coaching to stay informed of company initiatives, enhance technical and service skills, and receive performance feedback. These sessions are essential for maintaining alignment with Natran’s service standards, safety protocols, and continuous improvement culture.

Service Execution & Customer Engagement

• Perform routine pest control services across Natran's full range of offerings, including general pest control plans (e.g., Eco Zones and Specialty Pest Treatments), mosquito control services (e.g., Eco Yard, fogging, misting systems), and termite control services (e.g., Sentricon systems and Bora Care applications), ensuring full adherence to established protocols for each program or service.
• Maintain up-to-date knowledge of pest biology, product options, and treatment protocols in order to select and apply Natran-approved products safely, effectively, and in strict accordance with product labels and applicable regulations.
• Maintain an average time-on-stop of at least 30 minutes to ensure thorough execution of Natran’s Eco Zone and related service processes. This time allows for a complete inspection, identification of conducive conditions, treatment of harborage areas, full documentation, and thorough communication with the customer. By taking the necessary time on each stop, technicians help reduce the likelihood of reservices or missed issues and build trust with customers by delivering a consistent, high-quality service experience.
• Ensure timely and consistent completion of scheduled services by maintaining communication with customers and office teams, managing route efficiency, and addressing service obstacles proactively, in alignment with the branch’s 97%+ completion target.
• Execute comprehensive inspections, communicate conducive conditions to customers, and submit a minimum of 10 Tech Referrals per month through the designated system when Natran services can resolve identified concerns.

Compliance & Documentation

• Ensure compliance with all documentation and communication standards, including accurate reporting of product usage, clear and thorough service report notes, completion of termite disclosures, and submission of conducive condition reports, as applicable to the service provided.
• Maintain active licensure, including the accurate tracking and recording of CEUs and on-the-job training (OJT) hours, as required by the Texas…