Bilingual Collection Specialist

Overview

We are seeking a Collection Specialist to join our team. The ideal candidate must be bilingual and fluent in English & Spanish with ability to read, write and translate all forms of communications both verbal & written.

The Collection Specialist will monitor accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. This position requires a self-driven and motivated individual able to work with light supervision. Excellent negotiation and interpersonal skills as well as dependability and reliability are essential.

• Primary communication by phone - outbound & inbound calls
• Review accounts to collect and negotiate overdue payments
• Research member information and historical data on accounts
• Communicate with members regarding overdue accounts - verbal & written
• Collect payments and provide full resolution
• Maintain accurate documentation of account status and collection efforts
• Report on collection activity and present to management

• High school diploma/GED or equivalent is required
• Previous experience as a Collection Specialist or in a similar position
• Banking or credit union experience
• Understanding of collection techniques
• Knowledge of debt collection laws and regulations
• Familiarity with Microsoft Office, Excel, and computer databases
• Ability to work well under pressure
• Excellent verbal and written communication and negotiation skills

• Advancement opportunities based on merit
• Full time 40 hrs./week
• Hourly pay from $20 - $23
• Paid Time Off

• 401(k)
• Opportunity for advancement
• Entry level position within team
• Mon-Fri day shift