Lead Case Manager, HART

Position Description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

The HART Lead Case Manager provides direct support to the case management team. This includes assisting the HART case managers in monitoring, reviewing, and assisting them to implement and execute linkages to services based on the clients' needs. The HART Lead Case Manager will organize, monitor, assist, and ensure that all delivered services by the case management team meet the needs of the clients that are being served by the HART Field Responders.

The Lead Case Manager will monitor and provide assistance to case managers and upper management under a combination of administrative/office duties and field work related. The position requires a combination of administrative/office duties, training ability, monitoring audit review readiness, and field/outreach work.

• Monitor and screen daily referrals for eligibility; assign and track case manager caseloads to ensure equitable distribution and timely service delivery. Review and coordinate case management work schedules; evaluate time‑off requests with the direct supervisor to maintain adequate coverage and prevent service disruptions, submitting for final approval as required.
• Review and assist Case Managers in assessing collected data to verify completeness and accuracy of documentation required for program service delivery.
• Conduct weekly quality assurance reviews of case files to ensure compliance with contract requirements and program standards.
• Identify areas for improvement and collaborate with the direct supervisor to implement corrective actions, ensuring Case Managers meet established best practices and performance expectations.
• Support Case Managers in identifying and securing appropriate resources to meet client needs and promote service continuity.
• Ensure appropriate levels of case management support are provided to help participants achieve solution‑focused goals and reduce barriers to long‑term stability and self‑sufficiency.
• Build and maintain relationships with key service providers and resource partners to facilitate timely and efficient client linkages.
• Track key performance indicators (KPIs), analyze client outcomes, and prepare reports to support program evaluation and data‑driven decision‑making.
• Stay current on evidence‑based practices and emerging trends related to trauma‑informed care, domestic violence, human trafficking, and effective resource navigation to enhance program delivery.

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Call (713) 274‑5445 or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related field.

• Five (5) years experience in crisis intervention, case management, or social services, including with vulnerable populations experiencing a variety of challenges including homelessness, mental health, domestic violence, human trafficking, and substance abuse.

• Current Texas Driver’s License (upon hire).

• Knowledge of company protocols, operational procedures, and safety…