Case Manager

Case Manager Job Description

Job Title:

Case Manager

Department:
Restorative Care

Reports To:

Restorative Care Director

FLSA Status:
Full-time (Exempt)

Organization

Elijah Rising is a Christian non-profit organization that provides safety through Prayer, Awareness, Intervention, and Restoration for victims of sex trafficking.

Elijah Rising's Restoration program serves survivors through residential care in a therapeutic setting. Centered around the eight dimensions of wellness, Elijah Rising provides safe housing, food, utilities, clothing, personal supplies, access to medical and dental care, professional therapy, life skills training, emotional skills, occupational resources, job skills, case management, spiritual care, and transportation 24/7/365.

The case manager (C.M.) plays a key role in the Residents’ lives as they are a constant, stable presence and therefore must be a role model and a good listener. Good communication skills, resourcefulness, attention to detail, time management skills, and administrative skills are mandatory. As an integral part of the Elijah Rising Restoration Program team, the C.M. oversees the trajectory of the pathway through the program with each resident.

This role is a part of the CARE Team and works closely with the Restorative Care Director to assess and resource each client to have her needs met. The case manager is responsible for working with each unique resident to map out practical steps to reach her goals, which could include aiding her with medical needs, public assistance, educational goals, completion of program work, personal improvement goals, and more.

This requires someone who has a gift for patiently teaching new concepts with compassion, best social work practices, and accountability with a trauma-informed approach. Aside from direct case work, key duties include developing key program components, tracking metrics, managing each case with proficiency and structure, transportation, collaborating as a leader on the program team, managing the program Point System, activities, and appointments on a daily basis.

(Other duties may be assigned as needed)

• Leads and guides Bible studies, devotionals, and prayer and worship times as needed.
• Must adhere to our Statement of Faith and Core Values

• Assist in intake of new residents by reviewing referral records and applications
• Perform a needs assessment of every new resident
• Develop individual service plans by analyzing needs assessment and pairing the individuals with the necessary treatment care
• Empower the residents to progressively meet their needs independently
• Ensure that all phase up, post completion forms, discontinuation of services, etc. are completed and retained in a timely manner.

• Maintain residents’ records by reviewing case notes, logging service plans, service provision, incidents, and progress
• Maintain reporting relationships with third party agencies, such as probation/parole, CPS, etc.

• Draft MOUs with preferred providers to ensure the best possible care for the residents.
• Develop, maintain, and refresh a resource database and files to support a wide range of client needs
• Continually assess the efficacy and value of external service providers and make recommendations, as needed

• Determine the key needs of each resident, coordinating with the residential team to have needs met
• Transport residents to appointments as needed and takes appropriate notes for documentation
• Oversee medication documentation with Residential Manager (R.M.) and communicate needs or changes based on doctors’ guidance
• Updates resident files after each case management meeting or important conversation
• Executes all case management for residents
• Continuously develops and improves the standardized case management process
• Aids in conflict resolution by facilitating healthy communication between residents, taking proper notes, and reporting additional support needed to the Program Director
• Daily enters all documentation and notes into client management software to ensure accurate and timely reporting

• Must have excellent people skills with the…