Field Installer​/Trainer

Location

This position covers the Northern Houston area.

Sorenson Communications, LLC. offers Video Relay Service (VRS), which allows Deaf people who use American Sign Language (ASL) and hearing people to communicate in their preferred language—either ASL, spoken English, or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

• Mileage reimbursement
• Estimated pay: $11.01-$17.45 per hour

• Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device.
• Travel to customer homes and businesses to perform VRS training, service calls, and new installations of Sorenson equipment in the assigned area.
• Educate new and existing customers on how to use the features and benefits of Sorenson Video Relay Service (SVRS) services and products.
• Participate in events with the Sales/Outreach and Marketing groups to educate institutions, customers, and organizations about the benefits of Sorenson VRS.
• Conduct seminars and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents.

Local daily travel requirement: 50–75%.

• Fluent in American Sign Language (ASL).
• Extensive experience installing Sorenson VRS equipment, providing customer service, and expertise in all types of videophone and network installations including T1, DSL, and high‑speed cable internet.
• Excellent written and ASL communication skills.
• Daily access to own transportation; willing to provide required documentation (insurance, registration, etc.).
• Willing and able to travel long distances by automobile or airplane and stay overnight.
• Excellent computer skills and understanding of the internet, routers, hubs, switches, and how to install them.
• Maintain personal high‑speed internet connection at home.
• Have Sorenson Communications selected as default provider (with an active Local Number) for work devices.
• Understanding of firewalls and ability to work with IT and network administrators to open required ports for Sorenson equipment.

• Team player with a positive attitude.
• Able to lift 50 pounds and sit for long periods of time.
• Other duties as assigned.
• Compliance with the company’s vaccination policy if role requires face‑to‑face interaction with co‑workers or customers.

As a condition of employment, all employees must comply with the vaccination or testing requirements outlined in the company's policy for certain roles as soon as practicable. Proof of vaccination or compliance with the vaccination exemption process is required.

This position has access to highly confidential, sensitive information relating to employees, customers, and technologies of Sorenson Communications and Caption Call. Applicants must possess the requisite integrity to maintain the information in strictest confidence.

Caption Call and Sorenson Communications are an EOE, Disability/Age Employer.

As one of the world’s leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority‑owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Leveraging the Power of Language, we connect lives and enrich the human experience.

To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

Integrity, Diversity, Belonging, and Impact.