CSEY Care Coordination Assistant Program Director

At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope-driven, service-oriented, and excellence-focused. To learn more about our values, please read our Statement of Faith

CSEY Care Coordination Assistant Program Director

Job Description

Job Title:

CSEY Care Coordinator Assistant Program Director

Job Status:
Full-time, exempt, grant-funded

Job Location:

Local Office

Job Summary:

Unbound Now, with the endorsement of regional advisory councils and the financial support and direction of the Office of the Governor's Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care coordination facilitated by Unbound Now will be consensus-driven, collaborative, and driven to identify and recover CSEY youth and to facilitate tailored, accessible, trauma-informed, and holistic resources through a coordinated network of providers.

The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that meet their unique short-term and longer-term needs. Care coordination includes awareness, education, creativity, collaboration, continuous learning, and capacity-building to identify and recover CSEY youth. Care coordination teams build trust, transparency, and solutions with each other to mitigate duplication of work and so that local and statewide partners are bridges instead of barriers to services for youth and their families.

The Care Coordination Assistant Program Director supports statewide implementation by ensuring consistent, trauma-informed, and data-driven delivery of care coordination services across all regions.

Reporting to the Care Coordination Program Director, the Assistant Director provides supervision, operational oversight, and strategic support to Care Coordination teams across multiple counties. This role emphasizes program quality, partner engagement, compliance with CSTT standards, and professional development of staff to ensure every identified youth survivor receives responsive, coordinated, and effective care.

Compensation:
Annual salary

Benefits:
Unbound Now offers a generous benefits package including health insurance for employee and family with premiums covered by employer; employer-paid life insurance for employee; and the option to participate in Unbound Now's retirement plan (with 3% salary match after 90 days) with a 1-year vesting period. Dental and Vision are available at employee expense.

Availability:
Generally, Monday through Friday 8:30-5:30. Some evening, weekend, or overnight response may be required for urgent matters. Anticipated 45-50-hour work week. Travel is required.

Working Conditions:

Work performed primarily remotely, with flexibility for in-person meetings, travel to regional sites, and participation in partner or state-level meetings as required. The position requires strong attention to detail, organizational capacity, and responsiveness to staff and partners across multiple counties.

Job Responsibilities:

Program Oversight and Leadership

• Provide direct supervision, coaching, and performance evaluation for regional Care Coordinators and Care Coordination Supervisors.
• Ensure alignment and compliance with Unbound Now and CSTT expectations across all regional care coordination sites.
• Support program implementation, case consultation, and protocol fidelity across counties.
• Serve as acting Program Director when delegated, including representation at CSTT, DFPS, or multi-county coordination meetings.
• Lead the development of internal systems, workflows, and tools that enhance consistency and accountability.
• Facilitate statewide team meetings, trainings, and retreats to strengthen culture, alignment, and staff development.

Partner and Stakeholder Engagement

• Strengthen collaboration with state, regional, and local partners (DFPS, CACs, Law Enforcement, CSEY Advocacy Agencies, Juvenile Justice, etc.).
• Represent Unbound Now's Care Coordination Program at interagency meetings, advisory councils, and conferences.
• Support regional Advisory Council facilitation and ensure compliance with OOG meeting cadence and documentation requirements.
• Promote program awareness through outreach, training, and presentation opportunities.

Data, Compliance, and Quality Assurance

• Monitor data accuracy, documentation, and timely entry into the case management system.

• Analyze outcomes and assist in preparing reports, dashboards, and grant deliverables for CSTT and VOCA grants.
• Identify trends, gaps, and areas of improvement for training and system coordination.
• Support audit readiness and compliance with confidentiality, recordkeeping, and reporting standards.

Training and Development

• Facilitate onboarding, continuing education, and professional…