Human Services Associate - NCP

The Employment and Human Services Associate supports Non‑custodial Parents (NCPs) referred through the TANF/Choices NCP Program by providing individualized career services, case management, and coordinated support to help participants meet their child support obligations and achieve long‑term self‑sufficiency. The representative works in collaboration with the Office of the Attorney General (OAG), Texas Workforce Commission (TWC), and local partners to deliver employment‑focused services that remove barriers, enhance job readiness, and promote sustained employment outcomes.

• Conduct intake and eligibility assessments for referred NCPs, identifying employment goals, skills, and barriers to success.
• Develop and manage Individual Employment Plans (IEPs) tailored to each NCP’s career goals and support needs.
• Provide job search assistance, resume development, interview preparation, and labor market navigation.
• Refer participants to training programs, job readiness workshops, and community resources as appropriate.
• Coordinate supportive services such as transportation, legal aid referrals, and soft skills training to address employment barriers.
• Maintain ongoing communication and engagement with participants to monitor progress and adjust services as needed.
• Track participation and outcomes, ensuring compliance with Choices NCP program policies and documentation standards.
• Collaborate with OAG staff, child support court representatives, and community agencies to support compliance with court orders and employment milestones.
• Maintain accurate case notes, activity documentation, and data entry in the designated workforce systems.