Case Manager

Role Overview

The Housing Case Manager provides permanent supportive housing program participants—receiving tenant-based rental assistance—with case management and supportive services to help maintain housing stability and prevent the occurrence or recurrence of homelessness. This role ensures high-quality service delivery, accurate documentation, and strong coordination with internal teams, property owners, and community partners.

• Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation.
• Assist participants in securing appropriate housing based on household size, composition, geographic preference, and other determinants.
• Provide case management through on-site visits, phone consultations, and home visits.
• Develop individualized service plans with participant input addressing residential stability, income, education, and health-related goals.
• Demonstrate knowledge of community resources and coordinate linkages to services.

• Develop and maintain strong working relationships with property owners and property management.
• Assist clients with the housing search and rental application process.
• Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities.
• Determine rent subsidy amounts in accordance with federal guidelines.
• Perform Housing Quality Standards (HQS) inspections prior to move-in and annually.
• Secure all required documentation (e.g., W-9, lease agreements, identification documents).
• Prepare and submit monthly rent and utility assistance check requests in a timely manner.
• Maintain professional objectivity in emotionally charged situations.
• Perform other duties as assigned.

• Maintain all data management requirements within the Homeless Management Information System (HMIS).
• Enter complete and accurate client information in compliance with agency protocols.

• Bachelor’s degree; major in social work or related field preferred.
• At least 1 year of case management or customer service experience required.
• 1 year of recent housing experience with local, state, and/or federal programs preferred.
• 1 year of experience working with individuals and/or families experiencing homelessness preferred.

• Strong interpersonal skills.
• Ability to multitask and manage competing priorities.
• Strong communication skills—written and verbal.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.

• Participates in training courses required by the agency, funding sources, and/or licensure bodies.