Social Work Navigator

Position Description

POSITION DESCRIPTION

Harris County Precinct 4 seeks Social Work Navigators to join the Social Services Department. This role supports the Operations Division by bridging gaps between frontline services and policy opportunities, while contributing to resource-related projects aligned with the agency's mission as well as providing direct services to constituents in need.

This position requires hands-on experience in case management, advocacy, resource navigation, and macro-level social work initiatives. Navigators will engage in direct client interactions, research, project management, and fieldwork while following a client-centered, holistic approach. Under supervision from a social worker field supervisor, and licensed therapist, the navigator will develop professional competencies and receive guidance to enhance their professional growth in service of the Precinct 4 community.

Duties and Responsibilities:

Case Management and Client Services

* Provide case management services, including assessments, service planning, and follow-up.

* Communicate with clients via phone, email, virtual platforms, and in person.

* Use technology systems for client information, case tracking, and documentation.

* Utilize motivational interviewing and trauma-informed approaches to assess client needs.

* Ensure accurate documentation and maintain client confidentiality.

* An ability to provide and perform essential staff responsibilities including emergency case management and support during disaster relief efforts in person as a integral part of the emergency response team (e.g. weather events, warming/cooling center or temporary shelter support, food distribution support, mobile crisis support, and any other duties needed in the time of a disaster.)

Advocacy and Research

* Identify gaps between frontline service delivery and policy implementation.

* Develop recommendations to improve organizational practices and promote equitable access.

* Advocate, Research and prepare materials for advocacy initiatives addressing community needs and on behalf of constituents on a path to empowerment, access and knowledge of resources.

* Support commissioners court social service needs and program.

Resource Navigation and Workshop Development

* Create and facilitate social service and program workshops and events.

* Collaborate with agency staff to maintain and update community resource guides.

* Strengthen resource networks by coordinating with community partners.

Fieldwork and Community Engagement

* Travel to community centers, outreach events, agencies, and client locations to deliver services.

* Represent the agency at community meetings, resource fairs, and advocacy events.

Administrative Duties

* Manage and resolve client service tickets in a time efficient manner.

* Participate in team meetings, training sessions, and supervision.

* Utilize data and case management systems for reporting and decision-making.

* Assist with special projects and adhere to agency policies and procedures.

* Perform other duties as assigned by the direct supervisor and Social Services Director.

Harris County is an Equal Opportunity Employer

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If you need special services or accommodations, please call  or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

* Master's degree in social work (MSW) or related master's program from an accredited U.S. program.

* Flexibility to travel locally to community centers, agencies, and outreach locations.

* Adherence to social work values, ethics, and professional principles or related field board and ethics standards.

Knowledge, Skills, and Abilities:

* Demonstrated empathy, patience, and inclusiveness.

* Strong organizational, listening, and problem-solving skills.

* Excellent verbal and written communication abilities.

* Ability to manage competing priorities and adapt to change.

* Proficiency in technology, including case management software, Service Now, Apricot/Banterra, and Microsoft Suite.

* Ability to work independently and as part of a team while maintaining confidentiality.

NOTE:

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

* Bilingual (e.g., Spanish, Arabic, Pashtu/Dari, Vietnamese, Chinese, Amharic, Oromo, Tigrigna, etc.).

* Knowledge of local, state, and federal social service delivery systems.

* Mental Health First Aid or Motivational Interviewing certification.

* LMSW, LCSW, LMSW-S, LCSW-S, LPC-A, LPC, LPC-S to practice in Texas, or in the process of acquiring licensure.

* Three (3) years of experience addressing constituent concerns, resource…