Information & Referral Specialist

Job Details

Job Location:

Houston - Houston, TX 77007

Position Type:
Full-Time/Part-Time

Salary Range: $19.61 - $19.61 Hourly

Travel Percentage:
None

• Receives incoming 211 Texas/United Way HELPLINE English and/or other language calls/emails/texts/chats, assesses clients’ needs and makes appropriate referrals to social service agencies, programs, and services. Performs follow-up with targeted callers regarding referrals and services. Keeps up-to-date, accurate records on all calls, advocacy efforts, and community activities, according to established protocols.
• Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences, and workshops to upgrade professional skills. Identifies and works with key staff at community organizations to ensure delivery of services to clients. Performs community resource outreach and service coordination/collaboration with targeted community, regional, and state-wide health and human service programs.
• Participates on select task forces and committees. Performs other duties as assigned including participation in center tours and outreach.

• Education: Associates or better in Human Services or related field.
• Experience: 1-2 years:
  Associate degree or better in social work, sociology, psychology, or related field from accredited institution plus one (1) year experience in a social service role. In absence of a degree, must possess a high school diploma or GED plus a minimum of two (2) years call center or social service delivery experience.
• Licenses &
  
  Certifications:
  
  Preferred:
  Certified Resource Spec