Veterans Case Manager

Job Summary

The Case Manager participates in outreach activities to identify and enroll SSVF-eligible veterans in case management services, ensuring timely access to safe, permanent housing and essential supportive services. The position utilizes a Housing First Model to develop and implement Housing Stability Plans that promote household stability and self-sufficiency.

• Conduct full assessments with applicants to enroll SSVF-eligible veterans in case management for a minimum of 90 days, documenting all activities and events.
• Ensure rapid entrance into permanent safe housing or maintain stable housing to prevent homelessness.
• Mediate, advocate, and leverage support for eligible veterans, referring them to healthcare navigation, legal, employment, financial, and other services as needed.
• Identify and connect veterans to community resources for overall well‑being, including emergency housing needs.
• Maintain accurate records of all resources provided, including temporary financial assistance, and manage client files safely while preserving confidentiality.
• Represent Baker Ripley and the Veteran Services team professionally in internal and external meetings and events.
• Collaborate with other agencies to provide a comprehensive case management process.
• Perform other duties as assigned.

Bachelor’s degree preferred; high school diploma or GED required.

2+ years of case management experience; 1–3 years minimum; 2+ years social services experience preferred.

Proficiency in Excel, clear and accurate correspondence/reporting, and ability to work in a professional, client‑focused environment.

Valid driver’s license; experience working with veterans or in similar outreach roles is a plus.

• Ability to develop Excel spreadsheets using formulas.
• Ability to write clear and accurate correspondence and reports.
• Ability to effectively present information and respond to questions both orally and in writing in a manner that is understandable to others.
• Ability to calculate figures and amounts.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent interpersonal skills and successful experience working in teams.