Mobility Case Manager

The Mobility Case Manager will be responsible for evaluating clients' needs, identifying required services, and developing a plan to provide the necessary assistance. The Mobility Case Manager will offer support, and linkage to supportive services to assist in finding suitable housing. The duties of this position include a wide range of activities related to determining and documenting participant eligibility, income, rent, and contractual relationships with owners in support of Mobility and Economic Opportunities.

The Mobility Case Manager has experience with meeting the established quality and productivity standards necessary to successfully manage a caseload and perform such duties as mobility program admission, re-certification, interim adjustments, rent increases, inspection, and deal with both participants and landlord issues. Reports to the Mobility Program Manager.

• Coordinate and provide relocation assistance that is timely, effective, efficient, equitable and client centered.
• Assist residents in completing applications and turning in paperwork as needed.
• Arrange site visits for potential units for clients
• Assist residents in locating suitable housing in the community
• Assist residents with coordinating transportation, moving, and other relocation-related tasks.
• Meet regularly with residents to discuss relocation progress, problems and plans
• Manage case assignments, develop assistance plans, track progress and execute case closures.
• Provide residents with information about housing options.
• Establish and maintain contact with public and private community agencies that provide services and support to our residents.
• Develop relationships with landlords, property owners, management companies, etc for potential unit availability.
• Compile forms, reports, letters, etc and establish and maintain accurate resident files.
• Monitor residents' attendance and participation in all relocation activities.
• Perform case management: information and referrals, rent assistance, assessment of resident needs, plan of action development follow-up on referrals, appointments settings, and email/telephone and home (if necessary) contact.
• Engage elderly and disabled residents in relocating by offering additional supportive services.
• Participate in assigned training, workshops, and/or meetings.
• Occasional local travel required.
• Performs other duties as required.
• Maintain a list of available units in high opportunity areas

• Conduct eligibility interviews with residents.
• Determine eligibility of applicants/residents through background checks, citizenship, eligible immigrant status, etc.
• Determine annual income in accordance with HUD rules.
• Calculate adjusted income correctly in accordance with HUD rules.
• Determine the voucher size for which each family qualifies in accordance with the Administrative Plan.
• Brief and issue vouchers to residents/clients emphasizing availability of housing in high opportunity areas.
• Receive Requests for Tenancy Approvals (RFTA), write and process for payment Housing Assistance Payment (HAP) contracts within 30 days of resident move in.
• Carry out administrative duties such as filing, typing, copying, scheduling, answering phones.
• Educate voucher holders about the availability of the housing mobility service program

• Knowledge of local workforce development agencies and local health, social service, financial, advocacy, educational, and other agencies to connect residents and their families to needed services and support.
• Comprehensive knowledge of social work, case management and resources available through community agencies.
• Knowledge of coaching and how to work with individuals to motivate and guide them through the stages of change leading to new behaviors and habits.
• Ability to work collaboratively with residents and guide them to help them meet goals they set for themselves.
• Ability to manage an active caseload of up to 150 participants effectively and efficiently.
• Ability to initiate and coordinate service delivery and follow-up services.
• Ability to communicate and work successfully with people from various…