Child Care Advisor Lead

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high‑growth, high‑demand industries. Our committed and well‑trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector‑focused centers, and community and partner sites.

• Provide quality customer service to Child Care clients and co‑workers.
• Serve as a support for the Child Care Supervisors.
• Participate in the training and development of the Child Care Advisors.
• Act as a peer support to Child Care Advisors.
• Manage cases for other employees and employees' relatives.
• Complete reports (Early Term).
• Resolve client concerns face‑to‑face, by phone, or email.
• Complete referred customer contacts and provide an update.
• Participate in the facilitation of all staff meetings.
• May serve as the Appeals.
• Accept and coordinate referrals for child care from authorized referral sources.
• Provide informational support/instruction to parents as needed.
• Refer suspected fraud or misuse to Child Care Services.
• Participate in outreach initiatives.
• Complete Company Academy trainings, as assigned.
• Perform additional duties as assigned.

• Bachelor's degree from an accredited college or university and/or two years full‑time experience in child development, child care licensing, or social service work.
• Excellent verbal and written communication skills.
• Demonstrated customer service and leadership skills.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• Use of personal vehicle may be required; if so, must have a current valid driver's license with a good driving record and valid auto insurance.

All your information will be kept confidential according to EEO guidelines.

Relay Texas: (TDD) (voice) or 711.

Equus Workforce Solutions is a leading provider of workforce development services in North America. We are committed to providing a work environment in which everyone is included, treated fairly, and with respect. Equus Workforce Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.