Case Manager; Heights

Housing Case Manager (Heights)

Avenue
360 Health and Wellness – Houston, Texas, United States

Avenue 360 is a Federally Qualified Health Center that provides high‑quality, caring services to promote healthy people and communities. Our 360‑degree approach addresses medical needs and social and environmental challenges, including housing. We serve individuals with and without insurance, believing that income should not determine access to quality health care.

The Continuum of Care (CoC) Housing Case Manager works with permanent supportive housing program participants to provide case management and supportive services, helping maintain housing stability and preventing homelessness or its recurrence. This role ensures high‑quality service delivery, accurate documentation, and strong coordination with internal teams, property owners, and community partners.

• Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation.
• Accept Coordinated Access System referrals as assigned and follow established protocols to enroll clients into housing programs.
• Assist participants in securing appropriate housing based on household size, composition, geographic preference, and other determinants.
• Provide case management through on‑site visits, phone consultations, and home visits.
• Develop individualized service plans with participant input addressing residential stability, income, education, and health‑related goals.
• Demonstrate knowledge of community resources and coordinate linkages to services.

• Develop and maintain strong relationships with property owners and property management.
• Assist clients with the housing search and rental application process.
• Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities.
• Determine rent subsidy amounts in accordance with federal guidelines.
• Perform Housing Quality Standards inspections prior to move‑in and annually.
• Secure all required documentation (e.g., W‑9, lease agreements, identification documents).
• Prepare and submit monthly rent and utility assistance check requests in a timely manner.
• Maintain complete, accurate, and up‑to‑date participant hard‑copy files.
• Maintain professional objectivity in emotionally charged situations.
• Perform other duties as assigned.

• Maintain all data management requirements within the Homeless Management Information System (HMIS).
• Enter complete and accurate client information in compliance with agency protocols.

Bachelor’s degree or commensurate experience; undergraduate degree in social work or a closely related field preferred. At least two years of case management or customer service experience required. Two years of recent housing experience with local, state, and/or federal programs preferred. Two years of experience working with individuals and/or families experiencing homelessness preferred. Bilingual (English/Spanish) desired.

• Strong interpersonal skills.
• Ability to multitask and manage competing priorities.
• Strong communication skills—written and verbal.
• Strong organizational and time‑management skills.
• Attention to detail and accuracy.