Residential Case Manager

Job Details

• Location:
  
  HOUSTON, TX 77054
• Position Type:
  Full Time
• Education Level: 4 Year Degree
• Travel Percentage:
  Up to 25%
• Shift: Day
• Job Category:
  Nonprofit - Social Services

• Monday-Wednesday and Friday 9 a.m.
  
  - 6 p.m.
• Thursday 12 p.m.
  
  - 9 p.m.
• Local Travel: 5%
• Work Model: 100% onsite

• Hourly Compensation: $21.63
• Pay schedule: semi-monthly
• Medical, Dental, Vision, Life and Disability Insurance Programs
• Generous Paid Time Off – 11 paid holidays per year, up to 3 personal holidays, 15 paid Vacation days per year, approximately 7 hours per month of accrued Sick days.
• 401K – agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee.
• Company paid Life Insurance
• Company paid Long Term Disability
• Employee Assistance Program

• Bachelor’s degree in Psychology, Counseling, Social Work, Sociology, Criminal Justice, Public Health, or another social science.
• Minimum of one year experience working within a housing program or with survivors of domestic or sexual violence, or a similar social service setting with vulnerable populations.
• Experience with in a residential setting strongly preferred.
• Experience with crisis management strongly preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and Teams).
• Texas driver’s license with a good driving record; reliable transportation; ability to travel to off‑site locations using personal transportation if applicable.

• Empower, support, and monitor domestic and sexual violence clients as assigned, in accordance with agency, funder, and state/federal guidelines.
• Maintain accurate and detailed client documentation in compliance with agency and funder requirements.
• Work cooperatively with residential staff to create a positive and safe environment for both employees and clients.
• Create and maintain an environment of diversity, equity, and inclusion.
• Provide support services and meet regularly with clients to assess needs, set goals, and identify barriers that may prevent residents from transitioning from the shelter.
• Manage an average caseload of 19-24 families.
• Provide referral information and identify legal rights for clients as part of case management.
• Attend weekly Case Team Meetings for feedback, information, and recommendations.
• Report abuse or neglect to either Child Protective or Adult Protective Services.
• Perform other duties as assigned.

• Excellent attention to detail.
• Professional objectivity and appreciation for confidential information.
• Ability to follow instructions and adhere to policies and procedures.
• Ability to prioritize tasks to meet individual and team deadlines.
• Growth mindset and strong teamwork orientation.
• Strong communication skills, both verbally and in writing.