Case Manager -Supportive YHDP

Summary:

The Housing Case Manager provides housing-related case management that includes conducting assessments, determining eligibility for housing and mainstream services, jointly developing an individualized housing service plan, linking clients with community-based resources, and recommending financial assistance funds (security deposits, rent) to Public Housing Authority (PHA).

• Preferred
  : BSW Minimum of 6 months of paid experience and serving individuals and families experiencing homelessness.
• Required
  :
  Bachelor’s degree in social work or human services – related field and one-year paid experience serving individuals and families experiencing homelessness.
• Experience working with clients in crisis
• Strong ability to effectively resolve and cope with immediate crisis situations.
• Strong communication skills, speaking, listening, and writing clearly and thoroughly
• Proficient in Microsoft Office and database software used to track service delivery
• HMIS and advanced knowledge of Microsoft Excel is preferred.
• Knowledge of community resources available in various neighborhoods
• Detail-oriented with strong organizational and time management skills.
• Demonstrated ability to work independently and as part of a team.
• Strong ability to represent the interests of the agency, interact effectively with a diverse group, build successful collaborative relationships with program participants, other SBCHC staff, and community partners.
• Valid Texas Driver’s License and personal automobile insurance
• Bilingual
  - English/Spanish is preferred.
• Experience with working with Youth or Young Adults
• Experience with building financial capability via educational opportunities and employment readiness.

• Conduct comprehensive housing-related case management of potential participants referred through Coordinated Access.
• Conduct monthly home visits utilizing a personal vehicle.
• Develop Individualized Housing and Service Plans (IHSP) for each participant using the required program forms.
• Collect all necessary documentation needed to support assistance.
• Find temporary housing opportunities for eligible participants and identify permanent housing options for program participants
• Determine and recommend to Supervisor/Housing Manager the level and duration of financial assistance for eligible participants including the PHA.
• Prepare requests for financial assistance and submit all required documentation to supervisor for approval and approved documentation to PHA.
• Manage and track financial assistance funds from beginning to end.
• Collaboratively work with Coalition for the Homeless – Houston Housing Specialists to find permanent housing options for program participants.
• Interface with landlords whenever necessary to mitigate issues or advocate for participants.
• Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission
• Recertify participants receiving financial assistance every month to assess participant progress and needs.
• Collaborate and communicate closely with formal partner agencies for the program.
• Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) and hard copy case records.
• Prepare and submit weekly program update and financial assistance tracking reports.
• Participates in SBCHC’s Quality Assurance/Performance Activities as well as Compliance related matters.
• Abides by SBCHC’s Values and Standards of Conduct
• Participates in compliance, risk and safety, quality assurance and performance improvement activities.
• Other duties as assigned

• Oral Communication – Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings.
• Written Communication – Writes clearly, persuasively, and informatively, edits work for spelling and grammar, and reads and interprets written information.
• Dependability – Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long and/or non-traditional hours of work when necessary…