Immigration Case Manager – EB & Family

About the Role

Terra Imm is seeking a detail-oriented and client‑focused Case Manager to join our Case Management Center, supporting Employment‑Based (EB) and Family‑Based units. This role is responsible for coordinating case workflows, managing documentation, tracking deadlines, and ensuring a smooth experience for clients and internal teams.

This position is ideal for someone who is highly organized, proactive, and comfortable managing multiple cases in a structured, fast‑paced environment.

• Manage assigned EB and Family‑Based cases from intake through completion
• Serve as a primary point of contact for clients, employers, and internal teams
• Collect, organize, and review required case documentation
• Track deadlines, milestones, and next steps to ensure cases move forward efficiently
• Prepare case summaries and internal notes for review by senior team members or attorneys
• Maintain accurate and up‑to‑date records in Terra Imm’s case management systems
• Communicate case updates clearly and professionally to clients
  
  Identify missing information, delays, or issues and escalation as needed
• Ensure confidentiality, accuracy, and consistency across all case files

• Bachelor’s degree or equivalent professional experience
• 1–3 years of experience in case management, client services, or administrative support
• Strong organizational and time‑management skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to manage multiple cases simultaneously
• Comfortable working in a deadline‑driven, process‑oriented environment