Case Manager

Case Manager I

Under general supervision, the Case Manager I provides case management and peer support services to Veterans who are justice involved within Harris County. The role supports mental and physical health, including conducting basic assessments, exit planning, and service referrals, and maintaining documentation. Individuals in this role are responsible for managing a caseload of clients with routine needs, coordinating services with providers, and monitoring progress under established guidelines.

• Client Assessment and Intake:
  Conduct initial screenings and basic assessments to identify client needs, eligibility, and risk factors using standardized tools.
• Service Planning and Referral:
  Assist in developing service plans, providing information on available resources, and making referrals to appropriate programs and providers.
• Care Coordination:
  Coordinate routine services for clients, including scheduling appointments, confirming participation, and communicating with providers and support systems.
• Monitoring and Follow‑Up:
  Monitor client progress toward goals through regular contact, document changes, and update service plans in consultation with supervisors.
• Documentation and Recordkeeping:
  Maintain accurate and timely case notes, forms, and records in accordance with program standards and confidentiality requirements.
• Client Education and Support:
  Provide basic education on program requirements, health or behavioral health topics, and self‑advocacy strategies to clients and families.
• Problem‑Solving and Resource Navigation:
  Assist clients in overcoming routine barriers to care by identifying solutions and linking them to additional supports.
• Team
  
  Collaboration:
  
  Participate in case conferences, supervision, and team meetings, share information, and coordinate with internal and external partners to support client outcomes.
• Execute duties and responsibilities listed above, as well as any other duties as assigned.

• Education:
  
  Bachelor's degree in Social Work, Public Health, Psychology, Human Services, or a closely related field; or an equivalent combination of education and experience.
• Experience:
  
  Military veteran with experience working with Veterans and dependents, and military core cultural understanding.
• Knowledge, Skills, and Abilities:
  • Knowledge of basic case management principles, practices, and documentation standards.
  • Knowledge of community resources and service systems relevant to public and behavioral health.
  • Knowledge of confidentiality and privacy requirements related to client information.
  • Skilled in establishing rapport, interviewing clients, and gathering information in a respectful and culturally responsive manner.
  • Skilled in organizing work, managing time, and maintaining detailed records for multiple clients.
  • Ability to follow policies, procedures, and supervision while exercising initiative in routine problem solving.
  • Ability to communicate clearly with clients, families, staff, and service providers both verbally and in writing.
  • Ability to recognize signs of risk or crisis and promptly seek guidance or refer to appropriate resources.
  • Ability to work effectively as part of a multidisciplinary team.
  • Ability to use computers and standard software applications for documentation, scheduling, and communication.

• Harris County is an Equal Opportunity Employer.
• Experience or volunteering in health, behavioral health, or human services settings is preferred.
• Experience working within a detention facility (e.g., county jail, TDCJ) is preferred.
• Position Type:
  Full‑Time.
• Salary:
  Depends on qualifications.
• Employment may be contingent on passing a drug screen and meeting other standards.
• Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.