Center Program Shelter & Outreach Advocate

Montrose Grace Place’s Basic Center Shelter & Outreach Advocate will engage runaway and homeless youth on the streets, build trust and help youth make decisions that reduce risk of harm, while remaining non-judgmental, caring and respectful of youth’s unique identities. This grant-funded position also works directly with residents at the temporary, emergency shelter locations, utilizing trauma-informed, culturally responsive care in a safe and supportive environment.

• Assist Street Outreach leader in:
• Seeking out and conducting static and mobile outreach at locations where displaced youth frequent
• Conducting mobile street outreach both in motorized vehicles and on foot and canvass high-risk areas to locate and engage street youth
• Providing youth with street-based services, such as basic needs items and emergency referrals, while building a trusting rapport with youth over time through culturally-competent, respectful, harm reduction approaches
• Facilitating smooth transitions for youth from the streets to the Basic Program shelter or other safe alternative
• Proactively initiating non-judgmental conversation and provide a consistent positive, supportive presence to youth throughout the community
• Collaborate with The Way Home and other community partners on outreach efforts
• Ensure the safety of youth and anyone participating in outreach efforts by following best practices and proper outreach policies and procedures
• Maintain accurate documentation of outreach logs, outreach reports, grant reports, progress notes, referrals, initial screenings, and other program information, and ensure timely input of all data
• Ensure responsible allocation and documentation of resources in accordance with agency policies and procedures
• Coordinate and provide care to youth under age 18 that is safe, timely, effective, efficient, equitable, and client-centered
• Ensure safety and enforce Basic Center Program house rules with empathy and consistency
• Support hygiene, medication reminders, meals, and bedtime routines
• Answer and provide support via our phone line during shifts
• Respond to crises using de-escalation techniques and trauma-informed care
• Interact with youth to build rapport and serve as a role model, while ensuring a safe, secure, and caring environment
• Facilitate and assist with client and parent/legal guardian conflict resolution to achieve stability, wellness, and reunification
• Collaborate with Basic Center Program Manager, case managers, and other shelter staff to uphold care plans
• Model professionalism, positive communication, and conflict resolution
• Attend mandatory training and participate in team meetings
• Provide documentation of observable behaviors; interventions; daily progress notes; and other required information as required by supervisor and/or senior management
• Maintain and collect client information in accordance with agency, local/state, RHY, and RHY HMIS confidentiality standards
• Adhere to professional standards as outlined by policies, rules and regulations

• At least one year of residential shelter experience or experience doing street outreach
• At least one year of previous work/volunteer experience with teens
• Must be 21 years or older

• High School Diploma or equivalent
• Must pass a criminal background check, fingerprint background check, and reference checks
• Must have reliable transportation including a state drivers license and drivers insurance
• Lived experience of homelessness as a youth or young adult is preferred but not required
• Bilingual (English & Spanish) is preferred but not required

NOTE:

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the organization’s…