Case Manager

Case Manager

DEPARTMENT:
Programs

REPORTS TO:

Program Case Management Manager

CLASSIFICATION:
Exempt

In keeping with the Mission Statement and Principles of Covenant House, part of the Covenant House international network, is committed to giving homeless youth a safe haven, absolute respect, unconditional love, and a path to lasting independence through housing programs and providing a continuum of care through supportive services. The Case Manager is responsible for providing comprehensive, trauma-informed case management services to youth experiencing homelessness.

This role is designed to support youth in achieving stability, safety, and long-term independence through individualized case planning, resource connection, and advocacy. The Case Manager will collaborate with a multidisciplinary team to ensure the needs of youth are met, while prioritizing their emotional, mental, and physical well-being in a safe, supportive, and empowering environment.

• Provide individualized case management services to youth (ages 18-24) experiencing homelessness, developing tailored case plans that address housing, health, education, employment, and personal growth goals.
• Conduct thorough assessments to understand each youth’s unique needs, experiences, and challenges, including trauma history, mental health, substance use, and family dynamics.
• Support youth in setting realistic goals and identifying steps to achieve long-term housing stability, education, and employment success.
• Offer ongoing emotional support and guidance to youth, empowering them to take ownership of their recovery and future.

• Connect youth with necessary community resources, including medical care, mental health services, substance use treatment, education programs, employment opportunities, and legal assistance.
• Facilitate referrals to external service providers, ensuring timely access to critical services such as housing, healthcare, and educational support.
• Assist youth in obtaining essential documentation (e.g., identification, social security card) and applying for public benefits, such as food stamps, Medicaid, or housing subsidies.

• Provide immediate support and crisis intervention to youth in distress, helping to stabilize situations and address urgent needs.
• Develop and implement personalized safety plans for youth, ensuring their protection from harm while in the shelter after transitioning to independent housing.
• Address any safety concerns, including physical or emotional abuse, and work with law enforcement or child protective services as needed to ensure youth are safe and supported.

• Apply trauma-informed care principles in all interactions with youth, providing a safe, empathetic, and non-judgmental environment that supports healing and growth.
• Recognize and respond to the effects of trauma on behavior, emotions, and decision-making, offering appropriate interventions and support to help youth overcome challenges and heal.
• Integrate strengths-based, youth-centered approaches into case management, focusing on building resilience, self-esteem, and empowerment.

• Collaborate with internal staff, including housing specialists, mental health professionals, and employment counselors, to provide holistic care to youth.
• Participate in regular team meetings and case reviews, sharing updates on youth progress and identifying strategies to address any barriers to success.
• Work closely with community partners, such as social service agencies, healthcare providers, and legal advocates, to ensure comprehensive support for each youth.

• Maintain accurate and up-to-date case files, documenting all case management activities, assessments, progress notes, and service referrals.
• Ensure compliance with confidentiality standards, protecting the privacy of youth and maintaining secure records in accordance with agency policies and legal requirements.
• Track and report on client outcomes, goals, and…