Supervisor, Central Intake

Position Description

This position plays a critical leadership role in ensuring children and families receive a timely, coordinated, and compassionate response following allegations of abuse.

Duties and Responsibilities:

• As the first point of contact for many families and multidisciplinary partners, the Central Intake Supervisor oversees a fast-paced intake process that supports forensic interviews, medical evaluations, and other critical services.
• This position supervises intake staff, manages complex scheduling, ensures the accuracy of case information, and collaborates with investigative and community partners to facilitate seamless service delivery.
• Other duties as assigned.

Harris County is an Equal Opportunity Employer

Education:

• Bachelor's degree in counseling, psychology, criminal justice, behavioral health, public administration, human services, or a related field from an accredited university or college

Experience:

• Demonstrated ability to manage multiple priorities, solve complex scheduling and operational challenges, and make sound decisions in a fast-paced environment.
• Strong organizational, interpersonal, and written communication skills with exceptional attention to detail.
• Experience utilizing electronic health records, case management systems, or other database platforms with a high degree of accuracy.

Knowledge, Skills, and Abilities:

• A hospitable disposition, skill in public relations, and a patient, objective, non-judgmental attitude.
• Strong organizational skill, computer skill, flexibility, and ability to work independently and on a team.
• Ability to assess age-appropriate language, verbal and non-verbal communication and exceptional recall abilities.
• Strong skill in prioritizing job tasks.
• Ability to communicate effectively with professionals from various disciplines and agencies.

Note: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Education and Experience:

• Minimum of three (3) years of supervisory experience in child advocacy, victim services, behavioral health, healthcare, criminal justice, or a related human services setting. (preferred)
• Experience coordinating services within a multidisciplinary environment. (preferred)

Hours:

• Monday – Friday | Hours will be discussed during interview.

Salary:

• Salary commensurate with experience.
• Criminal and CPS background check required prior to hiring and E-Verify upon hire.

Work Environment and Physical Demands:

• This position is generally in a sedentary role but may at times require the ability to lift files up to 20 pounds.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.